Kylie Thornton
Noblesville,IN
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
3
3
years of professional experience
Work History
Host/Food Runner
Birdies
12.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
Sales Associate
Victoria Secret PINK
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
FRONT OF HOUSE
Macalisters
09.2022 - Current
- I have worked at the register, it took about a day or two to pick up on it
- I baked cookies in the kitchen for the opening shifts along with brewing tea and cleaning and preparing for the store to open
- I have experiences with expo including matching tickets to meals for dine in and put together Togo orders
- I also ran food and cleared tables along with closing shifts with tasks like sanitizing the whole restaurant and preparing for the morning
- I worked together with my FOH team to keep the sales up for our store to create the most profit possible.
Serving/Kitchen Staff
Pizza King
03.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Followed recipes and detailed cooking technique instructions.
Guest Services
FastTrax
02.2022 - 06.2022
- I sold attractions to guests and helped accommodate guests with questions and information
- Making it a fun experience for all ages and putting my best foot forward with helping other employees
- I also did weekend birthday parties for the kids along with setting up and accommodating their every need within my capabilities.
Hostess
Michaelangelos
01.2021 - 09.2021
- Seating guests, clearing and wiping tables, creating a friendly and welcoming environment for guests to enjoy their dining experiences
- Soon after I did countering and I put togo orders together and answered phones and received tips on top of pay.
Education
High School Diploma -
Online
05.2023
Skills
- I'm very good with customers and being as polite yet helpful as possible I'm very coachable and eager to learn new skill sets coming with the job I've noticed that I am quick to learn new systems and adapt to incoming challenges
- Customer Service
- Team Collaboration
- POS Software
- Guest Relations
- Seating arrangements
Timeline
Host/Food Runner
Birdies
12.2023 - Current
Sales Associate
Victoria Secret PINK
08.2023 - Current
Serving/Kitchen Staff
Pizza King
03.2023 - 12.2023
FRONT OF HOUSE
Macalisters
09.2022 - Current
Guest Services
FastTrax
02.2022 - 06.2022
Hostess
Michaelangelos
01.2021 - 09.2021
High School Diploma -
Online
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