Kylie Thruston
Fairbanks
Summary
Dedicated professional with extensive experience in cash handling, customer service, and retail operations. Proven ability to enhance team performance through effective training and support. Strong organizational skills ensure accurate payment processing and compliance with financial standards. Committed to fostering positive customer relationships and driving sales growth.
Professional Appliance Specialist with significant experience in high-quality appliance sales and service. Adept at understanding client needs, delivering tailored solutions, and ensuring customer satisfaction. Strong focus on collaboration and achieving tangible results, with flexible approach to changing requirements. Skilled in product knowledge, troubleshooting, and providing efficient, reliable support.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Appliance Specialist
Lowes Home Improvment
01.2023 - Current
- Delivered exceptional customer service by addressing inquiries and concerns promptly and professionally.
- Increased sales revenue through tailored solutions based on customer needs.
- Coordinated installation services, ensuring seamless delivery and setup of appliances.
- Maintained a clean showroom floor to enhance customer experience.
- Collaborated with management to design effective appliance displays and promotional materials.
- Resolved client issues efficiently by coordinating with the service department on repairs.
- Assisted in training new hires, sharing product knowledge and best practices.
- Conducted product research to remain informed on industry trends and technologies.
Money Center Cashier
Walmart
08.2017 - Current
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Processed returned items in accordance with store policy.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Greeted customers promptly and responded to questions.
- Complied with cash handling procedures to meet regional cashier variance policy.
Closing Manager
Papa John's Pizza
10.2021 - 01.2023
- Maintained consistent daily operations by establishing procedures and monitoring team performance.
- Collaborated with other managers to deliver consistent leadership across teams.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Motivated employees to share ideas and feedback.
Cashier
Tesoro Petroleum
09.2015 - 12.2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inspected items for damage and obtained replacements for customers.
- Verified customer identification for alcohol or tobacco purchases.
- Answered customer quests, provided store information and escorted to desired store areas.
- Received payments for products and issued receipts.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Assisted customers with account updates, new service additions and promotional offers.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Signal Support Specialist (25U)
United States Army
07.2012 - 08.2014
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
- Examined on-site electrical systems and equipment to identify faults and devise design corrections.
- Inspected newly installed equipment to adjust operating problems.
- Maintained system logs or manuals to document testing or operation of equipment.
- Completed inspections and diagnostic procedures to identify problems and optimal resolutions.
Education
Associate of Applied Science - Information Technology
Purdue University
West Lafayette, INHigh School Diploma -
Robert E Lee High School
Tyler, TX06.2012
Skills
- Customer retention strategies
- Supervision and training
- Regulatory compliance
- Risk management
- Credit verification
Education and Training
true,other,other
Timeline
Appliance Specialist
Lowes Home Improvment
01.2023 - Current
Closing Manager
Papa John's Pizza
10.2021 - 01.2023
Money Center Cashier
Walmart
08.2017 - Current
Cashier
Tesoro Petroleum
09.2015 - 12.2016
Signal Support Specialist (25U)
United States Army
07.2012 - 08.2014
Associate of Applied Science - Information Technology
Purdue University
High School Diploma -
Robert E Lee High School
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