Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Topolewski

Bellmawr,NJ

Summary

Reliable and upbeat sales associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Sales Associate

GNC Live Well
05.2024 - Current
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Sales Associate

At Home
10.2023 - 04.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Manager

Playa Bowls
09.2022 - 09.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Client Support Specialist

Mrs Bpo LLC
08.2021 - 08.2022
  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
  • Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.

Sales Associate

Homegoods
06.2019 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Science - Pre-Nursing

Camden County College
Blackwood, NJ
12.2023

High School Diploma -

Highland Regional High School
Blackwood, NJ
06.2021

Bachelor of Science - Nursing

Rutgers
Camden
05.2027

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Goal-Oriented
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Stocking and Receiving
  • Client Service
  • Store Opening and Closing
  • Merchandise Display

Timeline

Sales Associate

GNC Live Well
05.2024 - Current

Sales Associate

At Home
10.2023 - 04.2024

Manager

Playa Bowls
09.2022 - 09.2023

Client Support Specialist

Mrs Bpo LLC
08.2021 - 08.2022

Sales Associate

Homegoods
06.2019 - 08.2021

Associate of Science - Pre-Nursing

Camden County College

High School Diploma -

Highland Regional High School

Bachelor of Science - Nursing

Rutgers

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Kylie Topolewski