Kylie Turner
Poland,ME
Summary
Dynamic professional with a proven track record at Ship Right Solutions, adept in delivery scheduling and exceptional communication. Spearheaded logistics improvements and enhanced customer satisfaction through strategic problem-solving and decision-making. Skilled in fostering relationships and optimizing resource utilization, significantly contributing to operational excellence and team success.
Overview
14
14
years of professional experience
Work History
Logistics Supervisor
ShipRight Solutions
01.2022 - Current
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Coordinated dispatching of 9 drivers to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
- Maintained customer relationships and carrier relationships
- Worked with vendors to schedule daily pickups and weekly deliveries.
Assistant Manager, Customer Service
ShipRight Solutions
09.2019 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sales Associate
Big Moose Harley Davidson
08.2017 - 09.2019
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
People Department Manager
Mcdonalds, Hogans of Maine
01.2011 - 05.2017
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Education
High School Diploma -
Scarborough High School
Scarborough, ME10-2016
Skills
- Delivery Scheduling
- Communication and interpersonal skills
- Resource Utilization
- Problem-solving and decision-making skills
Timeline
Logistics Supervisor
ShipRight Solutions
01.2022 - Current
Assistant Manager, Customer Service
ShipRight Solutions
09.2019 - 01.2022
Sales Associate
Big Moose Harley Davidson
08.2017 - 09.2019
People Department Manager
Mcdonalds, Hogans of Maine
01.2011 - 05.2017
High School Diploma -
Scarborough High School
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