Kylie Ungard

• Created and maintained HR documentation, including employee records, policies, and procedures.
• Coordinated and facilitated employee training programs to enhance professional development and skills.
• Managed recruitment process by conducting interviews and making hiring recommendations.
• Maintained human resources information system and kept employee files up to date and accurate.
• Assists candidates through the hiring process by initiating background checks, conducting reference checks, education verification, and pre-employment drug screening.
• Assisted with onboarding of new hires and preparing for orientation, including processing paperwork.
• Managed benefits administration including enrollment, communication, and resolving employee inquiries.
• Maintained HR policies and procedures in compliance with current employment laws.
• Coordinated and facilitated employee engagement programs to enhance mental and financial health.

• Maintained and updated complete records for all personnel

Includes records management, attendance, absenteeism, performance, pay-slips, and time-sheets.

• Planned and implemented recruitment plans to effectively bring in and hire well-qualified candidates.

Includes posting advertisements, pre-screening and interviewing applicants.

• Scheduled interviews with management teams.
• Implemented onboarding process to streamline new employee orientation and training program.
• Managed benefits administration including enrollment, communication, and resolving employee inquiries.
• Ordered office supplies, maintained department equipment, sorted and distributed mail, and performed other administrative support functions.

• Skilled in preparing and serving a variety of cocktails and beverages efficiently.
• Excellent customer service skills, ensuring a pleasant dining experience for guests.
• Proficient in taking orders, serving customers, and managing cash transactions accurately.
• Strong ability to recommend menu items and upsell with product knowledge.
• Skilled in multitasking and maintaining a positive and efficient work environment.
• Trained in responsible alcohol service and ensuring the safety of patrons.

Restaurant Manager: April 2019 - March 2020

• Experienced in training, managing, and motivating team members to achieve goals.
• Skilled in maintaining high levels of customer satisfaction through exceptional service.
• Proficient in creating and implementing cost-effective strategies to increase profitability.
• Proficient in inventory management, vendor relations, and maintaining high sanitation standards.
• Responsible for counting cash boxes, making change, and making deposits for house money.
• Safety compliance and adherence to ABC, Health Board, and OSHA.
• Maintains customer satisfaction to ensure business with repeat customers as well as assisting others whenever possible.

Bartender/Server: March 2016 - April 2019

• Exceptional customer service: Ensuring guest satisfaction and repeat business with personalized service.
• Strong multitasking ability: Fulfilling multiple drink orders and tasks efficiently in fast-paced environments.
• Solid knowledge of cocktails: Crafting a wide range of drinks, rotating taps, and recommending pairings.
• Proficient in POS systems: Accurately entering orders and handling payments with ease.
• Ensure that all liquor bottles are stocked and glassware is sanitized.
• Applied problem-solving skills to handle customer complaints and resolve issues promptly.
• Showcased teamwork by collaborating with kitchen staff to ensure accurate and timely order delivery.
• Developed strong communication skills by taking customer orders and answering questions effectively.