Kylie Ungewitter
Savannah,TX
Summary
Goal-oriented professional with extensive experience in transportation analysis, billing operations, sales, and retail management. Proven track record of delivering exceptional customer service while optimizing logistics and financial processes, contributing to significant cost-saving strategies. Eager to leverage years of expertise and strong interpersonal skills in a dynamic position that supports business growth and enhances customer satisfaction. Authorized to work in the US for any employer, ready to make a meaningful impact in a new role.
Overview
22
22
years of professional experience
Work History
Business Operations Specialist / IBO Experience Leader
MODE Global
01.2020 - 06.2025
- Acted as a cross-functional resource supporting transportation analysis, billing, data reporting, supply chain coordination, and back-office functions.
- Streamlined billing processes, resolved discrepancies, and ensured accurate invoicing for high-volume accounts.
- Monitored key transportation and supply chain metrics to improve delivery performance and vendor compliance.
- Delivered data-driven insights by compiling and analyzing reports to support leadership decision-making.
- Provided customer service support by addressing escalations, onboarding new clients, and ensuring smooth operational transitions.
- Coordinated corrective actions and process improvements across departments, ensuring compliance and efficiency.
- Recognized as a “go-to” team member for wearing multiple hats, bridging gaps between operations, finance, and customer experience.
Assistant Manager
Sprint
09.2015 - 04.2017
- Delivered top-tier customer service and technical support, leveraging deep product knowledge to clearly communicate complex device features to customers.
- Managed customer accounts through online systems, including CRM software, ensuring accuracy and timely updates.
- Conducted cold and warm calls to drive client acquisition, retention, and upsell opportunities.
- Trained and mentored new employees on product knowledge, technical troubleshooting, and customer service best practices.
- Resigned due to premature birth of a 4lb 7oz baby. Husband got stationed in Dallas, and I took time off to raise my family.
Assistant Manager/Store Manager
One Solution Wireless for AT&T
05.2003 - 01.2014
- Delivered product recommendations and technical troubleshooting, leveraging in-depth knowledge of wireless devices and technology.
- Consistently exceeded sales targets by aligning customer needs with the right products, services, and plans, managing operations across various online systems and applications.
- Trained and mentored new employees on wireless products, sales strategies, and store procedures.
- Oversaw full store operations including inventory control, cash management, paperwork, and disciplinary actions.
- Maintained high visual merchandising standards and ensured store cleanliness to drive a positive customer experience.
Education
Associate of Science - Business Careers
Berkshire Community College
Pittsfield, MA05.2000
Skills
- Microsoft Office Suite (Advanced)
- Adobe Suite (Advanced)
- Transportation & Logistics Software: Intelys, E2Open, BluJay, MercuryGate, Highway, DAT (Advanced)
- Salesforce (Advanced)
- Power BI (Proficient)
- SQL (Proficient)
- Billing Resolution (Expert)
- Collections Support (Advanced)
- Credit Evaluations, Approvals, and Limit Adjustments (Proficient)
- Customer Service (Expert)
- Account Auditing (Advanced)
- Team Collaboration (Expert)
- IT Support (Proficient)
- Communication (Expert)
- CRM Software - Multiple (Advanced)
Timeline
Business Operations Specialist / IBO Experience Leader
MODE Global
01.2020 - 06.2025
Assistant Manager
Sprint
09.2015 - 04.2017
Assistant Manager/Store Manager
One Solution Wireless for AT&T
05.2003 - 01.2014
Associate of Science - Business Careers
Berkshire Community College
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