Kylie Veber
Fort Worth,TX
Summary
Well-qualified Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
SunRidge Management Group
07.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Leasing Manager
Harbor Group Management
09.2022 - 07.2023
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Developed and implemented tactical marketing plans.
- Created, coordinated and engaged in marketing campaigns.
- Communicated effectively with owners, residents, and on-site associates.
Leasing Consultant
Madera Residential
01.2022 - 09.2022
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
Nanny/Housekeeper
N/A
12.2019 - 03.2021
- Played games, worked on puzzles, and read books to young children.
- Prepared meals and snacks for children based on dietary guidelines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Server
On the Border Mexican Grill and Cantina
11.2019 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High school or equivalent -
Watson High School
Fort Worth, TX04.2017
Skills
- Application Process Proficiency
- Policy Enforcement
- Business Processes and Procedures
- Payment Collection
- Telephone and Email Etiquette
- Relationship Building and Rapport
- Records Management
- Property Tours and Inspections
- Property Maintenance
- Housing Regulations
- Tenant Issue Resolution
- Staff Management
Certification
- Insurance Verification
- Driver's License
- Food handler certificate
Timeline
Assistant Property Manager
SunRidge Management Group
07.2023 - Current
Leasing Manager
Harbor Group Management
09.2022 - 07.2023
Leasing Consultant
Madera Residential
01.2022 - 09.2022
Nanny/Housekeeper
N/A
12.2019 - 03.2021
Server
On the Border Mexican Grill and Cantina
11.2019 - 08.2020
High school or equivalent -
Watson High School