Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Software
References
Interests
Work Preference
Timeline
OfficeManager
Kylie Webb

Kylie Webb

Chesapeake,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Language

Work History

TRAINING & DOCUMENTATION SPECIALIST

Yellow Dog Software
Norfolk , VA
07.2023 - Current
  • Organized large volumes of data into an easy-to-access format for customers and internal staff members.
  • Prepared style guidelines outlining standards to produce clear and on-target content.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Assisted in developing training plans for new hires and existing employees.
  • Created and updated support materials for customers, including frequently asked questions and troubleshooting tips.
  • Performed quality assurance checks on all documentation material before final publication.
  • Tested software applications prior to release and documented any issues found during testing.
  • Provided technical support for customers in resolving complex issues.
  • Delivered virtual instructor-led training sessions via video conferencing technology.
  • Produced high-quality videos for future training purposes.

PROJECT MANAGER

Yellow Dog Software
Norfolk, VA
11.2021 - 07.2023
  • Developed and maintained project plans, timelines, and budgets.
  • Managed multiple projects with competing deadlines simultaneously.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Provided guidance to team members regarding tasks assigned to them.
  • Provided feedback to development teams regarding product performance against expected results.

IMPLEMENTATION SPECIALIST

Yellow Dog Software
Norfolk, VA
02.2020 - 11.2021
  • Reviewed project scope ahead of installation to understand customer expectations and important details.
  • Analyzed current business processes and identified areas where improvements could be made through automation.
  • Conducted training sessions for users on how to use the newly implemented software program.
  • Managed configuration, installation and troubleshooting of applications and software for clients.
  • Assisted in resolving escalated customer issues related to software implementations.

SHIPPING LEAD

Paradigm, Inc.
Virginia Beach, VA
05.2018 - 02.2020
  • Oversaw the receipt of incoming materials from suppliers and verified accuracy against purchase orders.
  • Provided guidance and technical assistance to other departments within the organization regarding logistics issues.
  • Maintained accurate tracking records for all shipments, including order numbers, weights, costs.
  • Performed periodic cycle counts to maintain an accurate count of inventory on hand.
  • Trained new employees on warehouse operations, including receiving, storing, packing and shipping items.
  • Investigated customer complaints related to shipments and took corrective action where necessary.
  • Coordinated with vendors to arrange transportation services for outbound shipments.
  • Created SOPs for new business initiatives, as well as updated existing documents to reflect changes in regulations or procedures.

SALES AND MARKETING COORDINATOR

Dominion Insurance Group, Inc.
Virginia Beach, VA
11.2016 - 05.2018
  • Responded promptly to customer inquiries via phone or email in a professional manner.
  • Managed social media accounts such as Twitter, Facebook, Instagram.
  • Performed administrative tasks such as scheduling appointments and developing insurance plans.
  • Maintained relationships with clients through email campaigns, phone calls, and meetings.
  • Provided support to the sales team in order to reach monthly goals.

ASSISTANT STORE MANAGER

Burton's Grill
Virginia Beach, VA
08.2011 - 11.2016
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Provided training to new employees on company policies and procedures..
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted periodic inventories and physical counts of product supplies.
  • Processed vendor invoices in a timely manner.
  • Performed data entry into accounting system to ensure accuracy of financial reporting.

Education

Associate of Applied Science - Administrative Support Technology

Tidewater Community College
Virginia Beach, VA
07-2014

Skills

  • Content and SOP Development
  • SaaS Platforms
  • CRM Software Expertise
  • Software Installation
  • Help Desk Support
  • Quality Assurance Controls
  • SQL Knowledge
  • Microsoft Office Expertise
  • Inventory & Asset Tracking
  • Account and Project Management
  • Learning Management Systems
  • Complex Problem-Solving
  • Team Collaboration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Software

Microsoft Office

CRM Management Programs

Saas Programs

Canva

SQL

References

References available upon request.

Interests

Reading

Puzzles

Traveling

Problem Solving

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits

Timeline

TRAINING & DOCUMENTATION SPECIALIST

Yellow Dog Software
07.2023 - Current

PROJECT MANAGER

Yellow Dog Software
11.2021 - 07.2023

IMPLEMENTATION SPECIALIST

Yellow Dog Software
02.2020 - 11.2021

SHIPPING LEAD

Paradigm, Inc.
05.2018 - 02.2020

SALES AND MARKETING COORDINATOR

Dominion Insurance Group, Inc.
11.2016 - 05.2018

ASSISTANT STORE MANAGER

Burton's Grill
08.2011 - 11.2016

Associate of Applied Science - Administrative Support Technology

Tidewater Community College

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Kylie Webb