Summary
Overview
Work History
Education
Skills
Timeline
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Kylie Whatley

Alpharetta,GA

Summary

Proven leader with a track record of enhancing store operations and boosting sales. Skilled in inventory management and adept at fostering team collaboration, I significantly reduced employee turnover and improved customer satisfaction. Excels in strategic planning and problem-solving, ensuring store compliance with legal and corporate policies.

Overview

4
4
years of professional experience

Work History

Retail Training Store Manager

Dollar General
05.2021 - Current


  • Developed strong relationships with vendors, ensuring timely product deliveries and favorable pricing.
  • Reduced employee turnover rate by providing ongoing support, coaching, and feedback to staff members.
  • Boosted employee morale by fostering a positive work environment and promoting team collaboration.
  • Streamlined store operations by optimizing inventory management processes and procedures.
  • Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
  • Provided proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
  • Ensured that the store is appropriately staffed and effectively opened and closed each day.
  • Evaluated operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
  • Ordered to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis.
  • Facilitated the efficient staging, stocking and storage of merchandise by following defined company work processes.
  • Ensured that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
  • Maintained accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Ensured the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
  • Provided superior customer service leadership.
  • Maintained a clean, well-organized store; facilitate a safe and secure working and shopping environment.
  • Ensured that store is adequately equipped with tools necessary to perform required tasks.
  • Followed company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.
  • Completed all paperwork and documentation according to guidelines and deadlines.
  • Spearheaded various marketing initiatives such as loyalty programs and special promotions to drive store traffic and increase sales volume.
  • Maintained open lines of communication between corporate headquarters and retail locations to ensure alignment with company goals.
  • Enhanced customer satisfaction through consistent delivery of excellent service, leading to increased repeat business.
  • Improved store sales by implementing effective training programs for new and existing employees.
  • Successfully managed multiple stores simultaneously during times of need.
  • Trained external and internal hire store managers and district managers, following training guidelines/programs and providing adequate feedback regarding the candidates progress during and after training.

Education

GED -

Chattahoochee Technical College
Marietta, GA

Skills

  • Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals
  • Knowledge of cash handling procedures including cashier accountability and deposit control
  • Ability to perform IBM cash register functions to generate reports
  • Knowledge of inventory management and merchandising practices
  • Effective oral and written communication skills
  • Effective interpersonal skills
  • Knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes
  • Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc)
  • Good organization skills with attention to detail
  • Ability to solve problems and deal with a variety of situations where limited standardization exists
  • Knowledge of running a multi-million dollar store location

Timeline

Retail Training Store Manager

Dollar General
05.2021 - Current

GED -

Chattahoochee Technical College

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Kylie Whatley