Kylie Wilburn
Hickory,KY
Summary
Positive, organized, and resourceful individual with keen ability to manage multiple tasks efficiently and maintain welcoming atmosphere. Well-versed in basic office software and able to handle phone systems and schedule management seamlessly. Dedicated to ensuring smooth office operations and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Clerical Receptionist
Jackson Purchase Medical Center
Mayfield, KY
10.2024 - Current
- Managed appointment scheduling for patients, ensuring efficient use of time and resources.
- Coordinated visitor check-in processes, maintaining security protocols and welcoming environment.
- Handled incoming calls, directing inquiries to appropriate departments to optimize communication.
- Assisted patients with registration processes, ensuring accurate data entry and compliance with health regulations.
- Provided front desk support by greeting visitors and addressing inquiries in a professional manner.
- Ensured compliance with HIPAA regulations during document handling and patient interactions.
- Trained new reception staff on front desk procedures and office protocols to ensure consistency.
- Resolved patient complaints by listening actively and providing appropriate solutions or referrals.
Online Order Picker
Refabbed Boutique
Mayfield, KY
06.2024 - 08.2024
- Executed precise order picking to maintain high levels of accuracy and efficiency.
- Maintained organized inventory storage to streamline order fulfillment processes.
- Inspected incoming merchandise for quality assurance before stocking shelves.
- Utilized handheld scanners to track inventory movement and ensure accurate stock levels.
- Adapted quickly to changing demands during peak sales periods, ensuring timely order completion.
- Conducted regular inventory counts to identify discrepancies and update stock records.
- Followed safety protocols to maintain a secure working environment for all employees.
- Packed and labeled orders accurately to facilitate smooth shipping operations.
- Processed returns efficiently, ensuring accurate restocking and documentation.
Kitchen Staff Member
Cafe Au Latte
Mayfield Ky
07.2022 - 06.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Education
High School Diploma -
Smith Academy
Sedalia, KYSkills
- Works good in fast pace environment
- Fast learner
- Excellent people skills
- Good listener
- Responsible
- Excellent computer skills
- Good time management
Timeline
Clerical Receptionist
Jackson Purchase Medical Center
10.2024 - Current
Online Order Picker
Refabbed Boutique
06.2024 - 08.2024
Kitchen Staff Member
Cafe Au Latte
07.2022 - 06.2024
High School Diploma -
Smith Academy