Kylie Wilson
Muskegon,MI
Summary
Dynamic professional with a proven track record in crisis management and excellent communication, honed at the Michigan Department of Corrections and other diverse roles. Skilled in de-escalation techniques and problem-solving, consistently ensuring safety and efficiency. Demonstrates strong multitasking abilities and reliability, achieving positive outcomes in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Michigan Department of Corrections
07.2022 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Private Nanny
Nanny Position
06.2020 - 06.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
Subway
Subway
01.2018 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
No Degree - Criminal Justice
Lake Superior State University
Sault Ste. Marie, MISkills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Policy Enforcement
- Crisis Management
- Problem-Solving
- Written Communication
- Excellent Communication
- Multitasking Abilities
- Reliability
- Problem-solving abilities
Timeline
Correctional Officer
Michigan Department of Corrections
07.2022 - Current
Private Nanny
Nanny Position
06.2020 - 06.2022
Subway
Subway
01.2018 - 03.2020
No Degree - Criminal Justice
Lake Superior State University
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