Kylie Woods
Monroe,WI
Summary
Driven and energetic individual with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
Monroe Truck Equipment Inc.
Monroe, WI
01.2023 - Current
- Assists operations for organization, providing direct support to employees and customers.
- Responds quickly to questions and inquiries via phone and email.
- Supports day-to-day operations, assisting teammates with various tasks.
- Developing understanding of policies, procedures and processes.
- Conducts research and presented findings to leadership.
- Built professional working relationships with peers and supervisors.
- Participates in company and department meetings.
- Resolves issues to meet customer requirements.
- Maintains organizational filing systems for confidential customer records and reports.
- Input New Hire data into system using Microsoft Office, adhering to all procedures to keep information private.
- Conducts hiring process through Paycor Recruiting.
- Code invoices for accounting.
- Conducts orientation for new hires.
- Maintains HRIS system.
- Assists candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Explains human resources policies and procedures to employees.
- Resolves personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Help with employee transfers and referrals.
- Schedule meetings with employees to address concerns and grievances.
- Manage offboarding processes.
Office Assistant Intern
Monroe Truck Equipment Inc.
Monroe, WI
06.2022 - 08.2022
- Assisted operations for organization, providing direct support to employees and customers.
- Responded quickly to questions and inquiries via phone and email.
- Supported day-to-day operations, assisting teammates with various tasks.
- Developed understanding of policies, procedures and processes.
- Conducted research and presented findings to leadership.
- Built professional working relationships with peers and supervisors.
- Participated in company and department meetings.
- Resolved issues to meet customer requirements.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Developed organizational filing systems for confidential customer records and reports.
- Input New Hire data into system using Microsoft Office, adhering to all procedures to keep information private.
- Scheduled interviews through Paycor Recruiting.
- Coded invoices for accounting.
Office Assistant
Woods Transportation LLC
Monroe, WI
11.2021 - 06.2022
- Cleaned the office weekly (vacuum, dust, sweep, mop, etc.).
- Invoiced loads.
- Ran errands.
Cashier/Customer Care Representative
Blain's Farm & Fleet
Monroe, WI
11.2020 - 11.2021
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation and customer services.
- Signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Processed exchanges for worn, damaged and broken merchandise.
- Answered and directed incoming phone calls as well as calling customers who forgot items.
Education
Some College (No Degree) - Business Administration
Franklin University
Columbus, OH12.2023
High School Diploma -
Monroe High School
Monroe, WI05.2022
Skills
- Telephone Etiquette
- Teamwork and Collaboration
- Self-Motivated
- Microsoft Office Suite
- Fast Learner
- Verbal and Written Communication
- Dependable and Reliable
- Computer Skills
- Multitasking and Organization
- Attention to Detail
- Service-Oriented
- Problem-Solving
- Calendar Management
- Google Drive
- Creative Thinking
- Strong Academic Record
Certification
Microsoft Word - 2018
References
Stephanie Hintz
Benefits Administrator
Monroe Truck Equipment Inc. - Monroe, WI
608-329-8182 (Direct Work Phone)
Timeline
Human Resources Coordinator
Monroe Truck Equipment Inc.
01.2023 - Current
Office Assistant Intern
Monroe Truck Equipment Inc.
06.2022 - 08.2022
Office Assistant
Woods Transportation LLC
11.2021 - 06.2022
Cashier/Customer Care Representative
Blain's Farm & Fleet
11.2020 - 11.2021
Some College (No Degree) - Business Administration
Franklin University
High School Diploma -
Monroe High School
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