Kylie Yapp
Pleasanton,TX
Summary
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, multiple systems and program management.
Hardworking individual with a continued focus on safety and customer service. Offering 3 years of experience working as a Transporter for the US Army. Looking to expand my experiences and opportunities.
Tech-savvy and smart Medical Receptionist equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at procedures and independently handling common questions and concerns.
Overview
4
4
years of professional experience
Work History
HR Administrator
US Army
Fort Gregg-Adams, VA
12.2022 - Current
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Assisted with the preparation of meeting agendas and materials.
- Maintained an organized filing system for office documents.
- Provided general office support services including data entry and typing.
- Assisted in training new employees on proper use of office equipment.
- Prepared reports using various software programs such as Excel or Word.
- Performed photocopying, faxing, scanning, and other clerical tasks as needed.
Heavy Vehicle Driver
US Army
Fort Gregg-Adams, VA
06.2021 - 10.2024
- Performed minor maintenance tasks such as checking oil, fuel levels, brakes and tire pressure.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Ensured that all paperwork was completed accurately before delivering loads at their destinations.
- Managed hazardous materials safely in accordance with DOD regulations.
- Delivered goods on time to designated locations within set deadlines.
Medical Receptionist
Quality Urgent Care
Pleasanton, TX
01.2021 - 06.2021
- Checked patients in and out for appointments and collected co-payments.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled and confirmed patient appointments and consultations.
- Processed patient payments and scanned identification and insurance cards.
- Compiled physical and digital documents, charts and reports.
- Completed relevant insurance and other claim forms.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Communicated with patients with compassion while keeping medical information private.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Education
Military Schooling - Transportation And Materials Moving
U.S. Army Transportation School
Fort Leonard Wood, MO09-2021
High School Diploma -
Pleasanton High School
Pleasanton, TX06-2014
Some College (No Degree) - Pre-Nursing
Blinn College
Brenham, TXSkills
- Document Management
- Human Resource Management
- Proficient in Word, Excel, Powerpoint
- Employee Paperwork
- Tractor-Trailer Driving
- Inspecting Loads
- Coordinating Documents
- Loading Goods
- Maintaining Safety
- Preventive Maintenance
- Assisting Dispatch
- Inspections
- US Military Vehicle Licenses
- Insurance Verification
- Records Management
- HIPAA Compliance
- Payment Collection
- Telephone Etiquette
- Appointment Setting
- Patient Relations
- Patient Callbacks
- Paperwork Coordination
Timeline
HR Administrator
US Army
12.2022 - Current
Heavy Vehicle Driver
US Army
06.2021 - 10.2024
Medical Receptionist
Quality Urgent Care
01.2021 - 06.2021
Military Schooling - Transportation And Materials Moving
U.S. Army Transportation School
High School Diploma -
Pleasanton High School
Some College (No Degree) - Pre-Nursing
Blinn College
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