Kylie Young
Rome,GA
Summary
Dynamic Certified Pharmacy Technician with a proven track record at Silver Creek Pharmacy, enhancing customer satisfaction through exceptional service and problem-solving skills. Expert in medication dispensing and inventory management, ensuring compliance with safety protocols while fostering team collaboration to optimize operations. Committed to maintaining patient confidentiality and delivering quality care.
Overview
6
6
years of professional experience
Work History
Certified Pharmacy Technician
Silver Creek Pharmacy
02.2025 - Current
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
Certified Pharmacy Technician
Kroger's Pharmacy
05.2021 - 02.2025
- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations and safety protocols.
- Collaborated with pharmacists to manage inventory levels, optimizing stock on hand for efficient operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Waitress/Cashier
Shanes Rib Shack
11.2019 - 06.2021
- Provided exceptional customer service to enhance dining experience.
- Managed accurate order taking and processing for timely delivery.
- Collaborated with kitchen staff to ensure order accuracy and quality.
- Maintained cleanliness and organization of dining area for guest comfort.
Education
High School Diploma -
Coosa High School
Rome, GA05-2019
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Medication dispensing
- Team collaboration
- Manual and automated medication dispensing
- Drug storage procedures
- Patient confidentiality
Timeline
Certified Pharmacy Technician
Silver Creek Pharmacy
02.2025 - Current
Certified Pharmacy Technician
Kroger's Pharmacy
05.2021 - 02.2025
Waitress/Cashier
Shanes Rib Shack
11.2019 - 06.2021
High School Diploma -
Coosa High School