Kyliea Smith
Anderson,SC
Summary
Experienced 13 year healthcare professional with skills in patient care, customer service, managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient care and communication, insurance verification and claims, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
11
11
years of professional experience
Work History
CNA/ Scheduling Assistant
Fleetwood Post Acute
08.2021 - Current
- Assist patients with daily living activities, promoting independence and dignity.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promotes good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilize proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensures prompt response to call lights, addressing patient needs in a timely manner.
- Assists with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevents bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Promotes infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Patient Service Representative
Prisma Health
12.2020 - 01.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified and updated existing patient and insurance information.
- Processed insurance denials promptly, resulting in faster resolution and payment.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Scheduled and confirmed appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
CNA/Patient Billing
Brookdale of Easley
06.2014 - 12.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Documented patient information and care activities in electronic health record.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Improved customer satisfaction by efficiently processing insurance claims and inquiries.
- Verified insurance and communicated coverage to staff and patients.
- Efficiently reviewed and verified patient insurance information accurately.
- Collected and validated patient demographics and insurance information.
Education
High School Diploma -
Westside High School
Anderson, SC05.2008
Skills
- Time management
- Patient care
- Vital signs
- HIPAA compliance
- Clinical documentation
- Multitasking and organization
- Flexibility and adaptability
- Infection control practices
- Electronic charting
- Insurance verification
- Patient registration
- Appointment scheduling
- Customer service
- Money handling
- Patient check-in
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Data entry
- Payment processing
Timeline
CNA/ Scheduling Assistant
Fleetwood Post Acute
08.2021 - Current
Patient Service Representative
Prisma Health
12.2020 - 01.2021
CNA/Patient Billing
Brookdale of Easley
06.2014 - 12.2020
High School Diploma -
Westside High School
Similar Profiles
Patricia EzrowPatricia Ezrow
CNA/ Activity Ass. at Fleetwood Post AcuteCNA/ Activity Ass. at Fleetwood Post Acute
Tiara HarvardTiara Harvard
CNA at Fleetwood Post AcuteCNA at Fleetwood Post Acute
SHEILA HARTSHEILA HART
Certified Nursing Assistant at Vacaville Ranch Post Acute/Orchard Post AcuteCertified Nursing Assistant at Vacaville Ranch Post Acute/Orchard Post Acute