Kylie Nelsen
Omaha,NE
Summary
Highly motivated and enthusiastic, with extensive customer service and sales experience Outgoing and personable looking to further work in customer service positions.
Overview
3
3
years of professional experience
Work History
Client Coordinator
Milan Laser Hair Removal
09.2023 - Current
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Booked consultations while maintaining organization skills
- Streamlined communication channels for improved client coordination and project management.
- Established relationships with clients by consistently delivering exceptional service.
- Managed approximately 20 incoming calls, emails and chats per day from customers
- Managed multiple projects simultaneously, ensuring timely completion and client satisfaction.
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Adapted quickly to changing industry trends & internal processes—ensuring a seamless client experience.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Defined reporting requirements to support call center strategy and drive improvements.
Barista
NW Coffee
07.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Salon Coordinator
Avalon Institute
01.2022 - 06.2022
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Improved salon efficiency by streamlining appointment scheduling and client management processes.
- Enhanced customer satisfaction with prompt and courteous service at the front desk.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
Caregiver
Sun West Choice
01.2021 - 06.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Externship
Cordon OrthodonticsNo Degree - Dental Assisting
Unity Dental Assisting
Surprise06.2023
High School Diploma -
Bennington Secondary School
Bennington, NE05.2020
Skills
- Flexible and Adaptable
- Multitasking Abilities
- Team Building
- Positive Interactions
- Social Skills
- Customer Service
- Data Entry
- Payment Processing
- Customer Relationship Management
- Infection Control Proficiency
- Product Display
- Table Setting Knowledge
- Graphic Design
- Cash Register Operation
- Dental Impressions
- Team Collaboration
- Sterilization Techniques
- Oral Health Care
- Critical Thinking
- Problem-Solving
- Active Listening
- Attention to Detail
- Training and Development
- PPE Compliance
- Teamwork and Collaboration
Timeline
Client Coordinator
Milan Laser Hair Removal
09.2023 - Current
Barista
NW Coffee
07.2022 - Current
Salon Coordinator
Avalon Institute
01.2022 - 06.2022
Caregiver
Sun West Choice
01.2021 - 06.2021
Externship
No Degree - Dental Assisting
Unity Dental Assisting
High School Diploma -
Bennington Secondary School
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