Hi, I’m
Kylin Brady
Luxury Hospitality Professional
Washington,DC
Summary
Efficient hospitality professional with over 10 years of experience in upscale dining service in the Tampa Bay Area, currently in the DC area. Dynamic presence known for enhancing the customer experience at high-end, high-volume dining locations. Adept at recommending wine pairings to bring out the flavors in dishes. Consistently recognized for performance excellence and contributions to success in the hospitality industry. Strengths in wine, backed by WSET training and continued wine and spirit education. A true luxury hospitality professional in the hotel sector within upscale food and beverage outlets.
Overview
26
years of professional experience
1
Certification
Work History
Bourbon Steak at The Four Seasons
Service Captain
08.2022 - Current
Job overview
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to eliminate the issue
- Trained new hires in all FOH positions in the main dining room for etiquette and high end luxury standards in order to boost knowledge and performance.
- Assisted with food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Planned and executed promotions and special events in close collaboration with management.
- Set and oversaw weekly and special event menu plans with our private dining coordinator.
Sauvignon Wine Bar & Trattoria
Head Server/FOH Manager
03.2021 - 08.2022
Job overview
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
American Spirits & Fine Wine
Wine Director
04.2020 - 03.2021
Job overview
- Coordinated wine selection and restocking for cellar with over 900 bottles.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Represented establishment professionally with all guests and earned consistent repeat and referral business.
- Implemented new promotional strategies, dramatically increasing business over 5 months, with a 34% increase in sales from the previous year in the same time period.
- Set up wine tastings to bring in business and promote special offerings.
- Oversaw balancing of cash registers and reconciled transactions.
- Helped general management develop prices based on inventory costs and portion sizes.
FarmTable Cucina
Head Server
03.2018 - 12.2019
Job overview
- Trained new staff on restaurant operations and policies to strengthen performance
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales
RE/MAX Metro
Marketing and Executive Assistant
06.2015 - 09.2017
Job overview
- Duties include creating marketing campaigns for new real estate developments, as well as marketing for individual agents and agent teams, training for new agents on newer technology offered
- Maintained high level of understanding of market trends for online newsletter created to share statistics in market as well as new technology
- Content creator for marketing materials, online newsletter, and all social accounts
- Social media manager for corporation as well as gent team (Facebook, Instagram, Twitter accounts)
- Executive AssistantTechnical Assistant for over 200+ real estate agents
The Canopy Lounge/Birchwood Banquets
Training Server/Head Banquet Server
06.2013 - 02.2017
Job overview
- Aloha POS, keep running tabs for guests, open bottles of wine, setting and breaking down for special events including bottle service, clean server section and other areas while working, maintain professional appearance
- For banquets, duties include setting up and breaking down tables' formal place settings of up to 10 guests per table, butler pass hors d'oeuvres, carry large food trays, table maintenance for duration of event
- Awarded 1 of 10 hospitality workers Best in St. Petersburg 2014
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
Disney's Lab Rats
Stunt Performer
12.2012 - 05.2013
Job overview
- Duties include performing stunts for young star of show and sitting for hair and makeup for up to three hours
- Such stunts include falls, harness work, apparatus doubling, being attacked
- Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques
Norweigian Cruise Lines , Dancer/Entertainer, Hawaii
Performer
06.2012 - 10.2012
Job overview
- Duties included, but were not limited to, performing three times per week, embarking and disembarking passengers, crew duties of lifeboat drills, library duties, trained to perform CPR or put out fire, trained to swim and rescue including donning life rafts, rehearsing three times per week, interacting with guests
- Entertained guests while simultaneously arranging and improvising popular music based on audience reactions
Ciro's Speakeasy
Host/Social Media Maven
10.2011 - 05.2012
Job overview
- Responsible for creating marketing campaign through social media sites to grow customer base throughout Tampa Bay area
- Built relationships with local hospitality insiders to increase visibility
- Created business strategies for cross-marketing opportunities
- Catered to VIP guests and ensured more than satisfactory experience with our speakeasy experience
- Extensive knowledge of OpenTable
Infinity Home Care
Account Manager
04.2011 - 05.2012
Job overview
- Responsible for maintaining physician's (internal medicine, general surgery, nephrology, infectious diseases, orthopedic surgeons, podiatry), skilled nursing facility's, and assisted living facility's home care business through clinical analysis of patient's and their diagnoses
- Responsible for delivery of in-home durable medical equipment, oxygen, and IV medications
- Weekly sales meetings, case conferences, and ride-alongs with regional sales manager to understand trends in field
- Discussions of monthly sales goals for each quarter, based on account accessibility, as well as industry changes
Speccio Ristorante, Guest Services Manager
01.2011 - 04.2011
Job overview
- Duties included greeting and seating guests, answering phones, maintaining Open Table system, making reservations, setting up large parties for special occasions, aiding servers in food and beverage delivery, responding to reviews from social media sites, such as Yelp!, set up and break down of the restaurant nightly
Cassis American Brasserie
Host/Trainer/Bakery Manager
01.2010 - 01.2011
Job overview
- Awarded "Top Restaurant" by OpenTable.com in 2010
- As bakery manager/trainer duties included fulfilling and promoting large/bulk sales of specialty products in bakery
- Responsible for maintaining visual displays of merchandise in bakery
- Responsible for ordering and packaging of bakery products, cash drawer, credit card information/processing, guest satisfaction, arranging large engagements for special parties, liaison between front of house and back of house staff, training
- Responsible of managing staff of 7 employees
- Guaranteed all baked goods were cooked according to customers tastes and needs.
400 Beach Seafood & Tap House
Host/Trainer
01.2009 - 01.2010
Job overview
- A sole-proprietor restaurant featuring continental American cuisine, favoring high quality seafood
- Responsibilities include guest satisfaction, setting up reservations, delegating dining room area assignments to wait staff of up 20, training other hosts
- Actively involved in planning and carrying out large banquets, weddings, rehearsal dinners, of up to 70 guests in private dining room
- Helped to plan and execute parties for more than 40+ guests, including coordinating menus and preparing tables
- Checked dining and serving areas every 15 mins to verify proper cleanliness and readiness for guests
- Set up and decorated menu marketing boards with current specials information and drink features
Disney's The Lion King On Broadway
Performer
04.2003 - 02.2009
Job overview
- Performing 8 shows per week, rehearsal during the day for performances at night, being on call for photo shoots and commercials and special Lion King events, question and answer sessions with special post-performance groups, punctuality and dependability are key elements to this position, timeliness is of the utmost importance as well as on-the-spot problem-solving
- Steps on Broadway, Work-Study Student, New York City, NY 2001 - 2003 Worked full time in one of the world's premier professional dance studios, while actively gaining experience through many job opportunities in the tri-state area, from Off-Off Broadway Shakespearean productions, to lead roles in popular musical theatre shows, performing as a back-up dancer with Debbie Gibson, now of NBC's Celebrity Apprentice, as well as appearances on the television soap opera, The Guiding Light, and two contracts with Radio City's Christmas Spectacular with the world famous Rockettes
Walt Disney World's Magic Kingdom
Performer
06.1998 - 01.1999
Job overview
- Performing 5 shows per day, 5 days per week in order to receive my Equity union card, midnight rehearsals for new and seasonal productions, off-site additional promotional appearances, shows, photos shoots, commercials, punctuality and dependability are key elements to this position, timeliness is of the utmost importance as well as on-the-spot problem-solving
Education
American Musical And Dramatic Academy - New York , New York, NY
Associates of Arts Degree Musical Theatre
St. Pete College , St. Petersburg, FL
Associates of Arts Degree from Business
2016
Court of Master Sommeliers
Introductory Level from Wine Steward
08.2023
Wine And Spirits Education Trust , London, England
from Wine And Spirits
2019
Florida State University , Tallahassee, FL
Some College (No Degree) from Theater Arts
Skills
- Attention to detail
- Customer service
- Marketing
- Problem-solving
- Food and beverage pairings
- Wine service
- High-volume dining
- Upselling techniques
- Multitasking skills
- Banquet coordination
- Team leadership
- Daily specials memorization
- Training employees
- Special Events
- Inventory management
- Wine Tasting Events
Certification
- SafeServ certification: Food Handling 2019
- WSET Level 2 Pass With Disctinction 2019
- CMS Intro Level 2022
Timeline
Service Captain
Bourbon Steak at The Four Seasons
08.2022 - Current
Head Server/FOH Manager
Sauvignon Wine Bar & Trattoria
03.2021 - 08.2022
Wine Director
American Spirits & Fine Wine
04.2020 - 03.2021
Head Server
FarmTable Cucina
03.2018 - 12.2019
Marketing and Executive Assistant
RE/MAX Metro
06.2015 - 09.2017
Training Server/Head Banquet Server
The Canopy Lounge/Birchwood Banquets
06.2013 - 02.2017
Stunt Performer
Disney's Lab Rats
12.2012 - 05.2013
Performer
Norweigian Cruise Lines , Dancer/Entertainer, Hawaii
06.2012 - 10.2012
Host/Social Media Maven
Ciro's Speakeasy
10.2011 - 05.2012
Account Manager
Infinity Home Care
04.2011 - 05.2012
Speccio Ristorante, Guest Services Manager
01.2011 - 04.2011
Host/Trainer/Bakery Manager
Cassis American Brasserie
01.2010 - 01.2011
Host/Trainer
400 Beach Seafood & Tap House
01.2009 - 01.2010
Performer
Disney's The Lion King On Broadway
04.2003 - 02.2009
Performer
Walt Disney World's Magic Kingdom
06.1998 - 01.1999
American Musical And Dramatic Academy - New York
Associates of Arts Degree Musical Theatre
St. Pete College
Associates of Arts Degree from Business
Court of Master Sommeliers
Introductory Level from Wine Steward
Wine And Spirits Education Trust
from Wine And Spirits
Florida State University
Some College (No Degree) from Theater Arts
- SafeServ certification: Food Handling 2019
- WSET Level 2 Pass With Disctinction 2019
- CMS Intro Level 2022
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