Overview
Work History
Education
Skills
Timeline
Generic

Kylin Crehan

Kissimmee,FL

Overview

5
5
years of professional experience

Work History

Attractions Cast Member and Trainer

Walt Disney World Resort
01.2024 - Current
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
  • Assisted in improving attraction operations through participation in team meetings sharing feedback based on observations or guest interactions.
  • Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.

Food and Beverage Trainer

Walt Disney World Resort
01.2023 - 12.2023
  • Assisted management in identifying areas of improvement within the Food and Beverage department, leading to increased efficiency and profitability.
  • Collaborated with other trainers to develop best practices for food handling procedures, reducing instances of cross-contamination and improving overall food safety standards.
  • Administered training materials to help ensure a smooth onboarding process for new hires.
  • Promoted excellent customer service skills among trainees by emphasizing empathy, active listening techniques, and problem-solving strategies.
  • Created an open and safe environment for both incoming trainees and guests to feel comfortable and supported.

Front Desk Receptionist and Trainer

Tarleton State University Texan Card
02.2021 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing their needs in an efficient manner.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Created the schedules for each employee and distributed them to managers.
  • Helped organize and prepare for orientations and on campus events that the office was attending.
  • Trained new employees and managers on office procedures, orientation and move in processes, and creating and printing new identification cards.
  • Handled phone calls in a respectful and timely manner while completing paperwork and keeping the Google docs updated.

Education

Associate of Arts - Communications

Tarleton State University
Stephenville, TX

Skills

  • Exceptional communication
  • Strong problem solving
  • Customer service
  • Performance under pressure
  • Conflict management
  • Microsoft Excel and Office
  • Time management

Timeline

Attractions Cast Member and Trainer

Walt Disney World Resort
01.2024 - Current

Food and Beverage Trainer

Walt Disney World Resort
01.2023 - 12.2023

Front Desk Receptionist and Trainer

Tarleton State University Texan Card
02.2021 - 12.2022

Associate of Arts - Communications

Tarleton State University
Kylin Crehan