Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
Assisted in improving attraction operations through participation in team meetings sharing feedback based on observations or guest interactions.
Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.
Food and Beverage Trainer
Walt Disney World Resort
01.2023 - 12.2023
Assisted management in identifying areas of improvement within the Food and Beverage department, leading to increased efficiency and profitability.
Collaborated with other trainers to develop best practices for food handling procedures, reducing instances of cross-contamination and improving overall food safety standards.
Administered training materials to help ensure a smooth onboarding process for new hires.
Promoted excellent customer service skills among trainees by emphasizing empathy, active listening techniques, and problem-solving strategies.
Created an open and safe environment for both incoming trainees and guests to feel comfortable and supported.
Front Desk Receptionist and Trainer
Tarleton State University Texan Card
02.2021 - 12.2022
Greeted guests at front desk and engaged in pleasant conversations while managing their needs in an efficient manner.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Created the schedules for each employee and distributed them to managers.
Helped organize and prepare for orientations and on campus events that the office was attending.
Trained new employees and managers on office procedures, orientation and move in processes, and creating and printing new identification cards.
Handled phone calls in a respectful and timely manner while completing paperwork and keeping the Google docs updated.
Reservations Agent at Four Seasons Resort Orlando At Walt Disney World ResortReservations Agent at Four Seasons Resort Orlando At Walt Disney World Resort