Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Kylin Thompson

Baltimore,MD

Summary

Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Lead Operations Associate/ Manager on Duty

JPMorgan Chase
Baltimore, MD
2022 - Current
  • Managed daily operations for branch associates, including scheduling, training, and performance reviews.
  • Implemented new processes to streamline workflow and improve efficiency of operations.
  • Collaborated with cross-functional teams to meet and exceed quarterly sales goals.
  • Led team in achieving 95% customer satisfaction rating through exceptional service and support.

Service and Engagement Team Leader/Front End Supervisor

Target
Baltimore, MD
2021 - 2022
  • Led a team of 30 associates to consistently exceed customer service goals.
  • Developed and implemented training programs to enhance team member skills.
  • Resolved escalated customer issues and achieved high customer satisfaction ratings in a fast pasted environment.
  • Fostered a positive and collaborative team culture resulting in improved productivity.
  • Managed inventory and restocking to maintain store appearance and customer satisfaction.
  • Trained new hires on company policies and procedures for front end operations.

Guest Associate/Cashier/Starbucks Barista

Target
Baltimore, MD
2019 - 2021
  • Provided excellent customer service and resolved guest inquiries with efficiency and professionalism.
  • Managed cash transactions accurately and maintained a clean and organized work environment.
  • Prepared and served specialty coffee drinks in a fast-paced and high-volume cafe setting.
  • Collaborated with team members to ensure smooth operations and achieve business goals.
  • Utilized effective communication skills to interact with customers, explaining menu options and recommending products.

Freeelance Photographer

Self Employed
Baltimore, MD
2019 - Current
  • Captured candid moments and events with keen eye for detail and providing quality portrait photos of couples, children, and cars.
  • Collaborated with clients to bring their vision to life through creative photoshoots.
  • Edited and retouched images to enhance quality and appeal for final delivery.
  • Managed social media accounts and online portfolio to showcase work and attract clients.

Cashier/Waiter/Food Preparation Worker

Golden Corral
Baltimore, MD
01.2017 - 2018
  • Process sales transactions
  • Calculate the cost of products or services
  • Accept payments
  • Calculate and return change when required by the payment method
  • Maintain adequate change denominations in the cash drawer and request additional change
  • Answer customer questions about products or services
  • Reconcile cash drawers and sales receipts
  • Report issues with equipment.

Education

High School Diploma -

Baltimore Polytechnic Institute
Baltimore

Baltimore City Community College
Baltimore, MD

Skills

  • Proactive approach to problem solving
  • Digital Photography
  • Video Editing
  • Client Communication
  • Client Relations

Languages

English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Cashier/Waiter/Food Preparation Worker

Golden Corral
01.2017 - 2018

Lead Operations Associate/ Manager on Duty

JPMorgan Chase
2022 - Current

Service and Engagement Team Leader/Front End Supervisor

Target
2021 - 2022

Guest Associate/Cashier/Starbucks Barista

Target
2019 - 2021

Freeelance Photographer

Self Employed
2019 - Current

High School Diploma -

Baltimore Polytechnic Institute

Baltimore City Community College

Similar Profiles

  • Kimberly De La Rosa

    Kimberly De La RosaKimberly De La Rosa

    Waitress at JPMorgan Chase, JPMorgan Chase & CoWaitress at JPMorgan Chase, JPMorgan Chase & Co

    View Profile
  • PASTELL JENKINS

    PASTELL JENKINSPASTELL JENKINS

    Vice President of Operations at JPMorgan Chase, JPMorgan Chase & CoVice President of Operations at JPMorgan Chase, JPMorgan Chase & Co

    View Profile
  • Noemie Villanueva

    Noemie VillanuevaNoemie Villanueva

    Retail Banking Associate at JPMorgan Chase, JPMorgan Chase & CoRetail Banking Associate at JPMorgan Chase, JPMorgan Chase & Co

    View Profile
Kylin Thompson