Kylin Williams
Sherwood,AR
Summary
Organized and coordinated individual with numerous years of hands-on experience providing administrative and clerical support to aid in day-to-day business operations. Experience in optimizing administrative and operational processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
The Bridgeway Hospital
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and walk-in clients.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Process Assistant
Amazon.Inc
08.2021 - Current
- Developed processes to improve production rates and reduce costs.
- Earning trust from my associates and building a relationship of understanding so that they get the bigger picture of the business.
- Communicated with management to understand process improvement areas and collaborate for solutions.
- Advised on business operations and risk mitigation strategies.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Volunteered to help with special projects of varying degrees of complexity.
- Often flexed into the AM role to maintain rate and cost efficiency.
Patient Care Technician
Baptist Health Medical Center-Little Rock
05.2019 - 09.2023
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NH06.2025
High School Diploma -
Sylvan Hills High School
Sherwood, AR05.2018
Skills
- Verbal and Written Communication
- Strong Organizational Skills
- Problem Solving
- Planning and Implementation
- Administrative Support
- Clerical Support
- Time Management
- Tech-Savvy
- Business Operations Understanding
- Excellent Communication
- Attention to Detail
- Multitasking Abilities
- Customer Service
- Professionalism
Certification
- CPR Certified
Additional Information
- Recommendations given upon request.
Timeline
Receptionist
The Bridgeway Hospital
01.2024 - Current
Process Assistant
Amazon.Inc
08.2021 - Current
Patient Care Technician
Baptist Health Medical Center-Little Rock
05.2019 - 09.2023
Bachelor of Science - Health Administration
Southern New Hampshire University
High School Diploma -
Sylvan Hills High School
- CPR Certified
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