Kyline Downey
Godfrey,Illinois
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Shakers On Delmar. Expert in floral design and customer assistance, I excel in multitasking and maintaining high work ethic standards. Achieved significant improvements in service efficiency and customer repeat business, leveraging strong communication skills and a positive attitude.
Overview
11
11
years of professional experience
Work History
Cashier /Gaming Bartender
Shakers On Delmar
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Food Service Worker
Pere Marquette Lodge & Conference Center
08.2013 - 09.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- I worked for the dinning room at Pere Marquette Lodge 3 Different times from 2014 until 2022 becoming a stay at home mother.
Floral Designer
Goff And Dittman Florist
10.2021 - 06.2022
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints
- Provided customers with courteous, knowledgeable, and efficient service.
- Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
Food Service Worker
Bakers And Hale
06.2018 - 06.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Food Service Worker
Elijah P's
01.2018 - 01.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Floral Designer
Last Call Floral And Events
04.2015 - 04.2017
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
Food Service Worker
Mazzolas's
02.2015 - 04.2015
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Ticket Agent
Steamboat Ski & Resort Corporation
11.2014 - 02.2015
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Cocktail Server
Fast Eddies Bon Air
08.2014 - 11.2014
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Education
Associate of Applied Science - Restoration Ecology
Lewis And Clark Community College
Godfrey, ILHigh School Diploma -
Alton High School
Alton, IL05.2012
Skills
- Customer Assistance
- Work Ethic and Integrity
- Floral shop assistance
- Plant Care Knowledge
- Flower Identification
- Creative merchandising and display
- Multitasking
- Strong Work Ethic
- Strong Communication Skills
- Forest Ecology Knowledge
- Ecology Awareness
- Garden maintenance
- Using hand tools
Timeline
Cashier /Gaming Bartender
Shakers On Delmar
07.2023 - Current
Floral Designer
Goff And Dittman Florist
10.2021 - 06.2022
Food Service Worker
Bakers And Hale
06.2018 - 06.2021
Food Service Worker
Elijah P's
01.2018 - 01.2019
Floral Designer
Last Call Floral And Events
04.2015 - 04.2017
Food Service Worker
Mazzolas's
02.2015 - 04.2015
Ticket Agent
Steamboat Ski & Resort Corporation
11.2014 - 02.2015
Cocktail Server
Fast Eddies Bon Air
08.2014 - 11.2014
Food Service Worker
Pere Marquette Lodge & Conference Center
08.2013 - 09.2022
Associate of Applied Science - Restoration Ecology
Lewis And Clark Community College
High School Diploma -
Alton High School
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