Kylo Thornhill
Edmond,OK
Summary
Results-driven Product Operations Manager known for exceptional ability to enhance productivity and streamline tasks. Specialize in process optimization, cross-functional team leadership, and product lifecycle management. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and project success.
Overview
1
1
year of professional experience
Work History
Product Operations Manager
Old Navy
Edmond, OK
06.2024 - Current
- Develop and implement operational processes to ensure product is put out on time.
- Analyze feedback and identify opportunities for process improvement.
- Manage the store with expectations for reaching sales and card sign-up goals
- Developed training materials for employees related to product operations procedures.
- Coordinated resources across multiple departments to ensure timely completion of projects.
Delivery Driver
DoorDash
Edmond, Oklahoma
06.2024 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to traffic laws and completed deliveries safely.
Sales Associate
Old Navy
Jackson, TN
05.2023 - 06.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Retail Associate
Walmart
Lexington, TN
10.2023 - 12.2023
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Shopped for and packaged items for shipment and delivery
Skills
- Competitive Analysis
- Demand planning
- Product Lifecycle Management
- Product Launches
- Product positioning
- Customer experience
- Customer Service
- Inventory Management
- Performance reporting
- Health and safety compliance
- Incidents management
- Organizational Management
- Sales background
- Team Building/Leadership
- Budgeting and forecasting
Timeline
Product Operations Manager
Old Navy
06.2024 - Current
Delivery Driver
DoorDash
06.2024 - Current
Retail Associate
Walmart
10.2023 - 12.2023
Sales Associate
Old Navy
05.2023 - 06.2024