Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
11
11
years of professional experience
Work History
Server
Agasi 7
09.2023 - Current
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Rooms Division Manager
Delta Marriott
07.2021 - 08.2023
Trained new employees on standards and hotel procedures.
Upheld high standards for customer service and led by example.
Inspected rooms for damages and sufficient housekeeping practices.
Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
Reviewed housekeeping supply charts and inventories.
Improved guest satisfaction by implementing innovative strategies in room allocation and reservation management.
Solicited and reviewed guest feedback and promptly resolved complaints.
Elevated service standards by conducting regular quality assurance inspections and providing timely feedback to staff.
Oversaw day-to-day operations of 192-room hotel with staff of 33 employees.
Executive Housekeeper
Holiday Inn Express Hotel Suites
01.2019 - 05.2021
Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
Streamlined weekly cleaning schedule for 22 employees.
Leasing Agent/Assistant Property Manager
Sunchase American
02.2018 - 04.2019
Managed rental payments, ensuring accurate records for financial reporting purposes.
Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
Developed strong relationships with tenants through proactive communication and excellent customer service skills.
Kept current on local market trends in order to provide competitive pricing information to property manager.
Facilitated smooth move-ins and move-outs by coordinating schedules and communicating expectations clearly with tenants.
Supported property manager with administrative tasks such as filing, data entry, and scheduling appointments.
Prepared lease agreements and ensured accuracy of all documentation prior to tenant signing.
Assisted in planning community events for residents, promoting a sense of belonging within the property community.
Increased lease renewal rates by fostering positive rapport between management and residents.
Assisted with marketing efforts to increase property visibility and attract potential renters.
Ensured compliance with Fair Housing laws while screening applicants, minimizing legal risks.
Tracked leads from various sources using CRM software, allowing for better analysis of marketing effectiveness.
Conducted property tours for prospective tenants, showcasing features and benefits of each unit.
Verified tenant incomes and other information before accepting lease applications.
Managed over 100 units on property while maintaining over 90% occupancy
Customer Care Representative
Verizon Wireless
03.2014 - 01.2018
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed high call volume with exceptional professionalism and efficiency.
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Maintained a high level of product knowledge to provide accurate information and support to customers.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Navigated multiple computer systems and applications to find information.
Streamlined call response times for improved customer experience through effective communication techniques.
Utilized CRM systems to accurately track customer interactions and update account information.