Kylor McGee
Portland
Summary
Dedicated professional with over 23 years of exceptional customer service experience, consistently demonstrating a commitment to excellence and professionalism. Proven ability to build strong relationships with clients and enhance their overall experience through attentive service. Actively seeking opportunities to leverage skills in delivering high-quality support to individuals and organizations, contributing to their success and satisfaction. Eager to embrace new challenges that foster personal and professional growth while making a positive impact.
Overview
12
12
years of professional experience
Work History
Internet Sales Consultant
Ron Tonkin Honda
01.2022 - Current
- Analyzed website analytics data to identify areas for improvement in user experience, resulting in increased lead generation from online sources.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Negotiated contracts with clients, securing mutually beneficial terms while maximizing profitability for the company.
- Provided constructive feedback to management regarding client concerns, leading to improved product offerings and better addressing customer needs.
Human Service Specialist III
Department of Human Services
01.2017 - 12.2022
- Determine Initial Eligibility for TANF, Domestic Violence services, SNAP, Medical and Employment Related Day Care applicants and customers.
- Interview applicants in person or by phone to gather information needed to assess and determine if there is a need for services and benefits.
- Verify eligibility factors by pursuit of documents and statements form collateral sources.
- Analyze all information obtained, apply policies and guidelines to determine eligibility, and explain the programs, policies and procedures.
- Approve or deny the case based on above information.
- Document actions, decisions and sources.
- Assist clients in self-sufficiency goal setting
- Completed initial case plan with mandatory TANF.
- Transfer initial case plan to Human service Case Manager
- Provide excellent customer services through our processing/call center
Server/Bartender
Big Al’s Sports Bar and Grill
03.2013 - 06.2017
- Greet Customers as they enter and seat them appropriately
- Ask/Fill food and beverage orders as required
- Deliver orders to the customers after ensuring accuracy
- Serve alcoholic and non-alcoholic drinks as instructed
- Provided exceptional guest service
Education
Associates Degree - General Studies
Walla Walla Community College
Walla Walla, WashingtonBachelor of Science - Communications
Walla Walla College
Walla Walla06.2015
Skills
- Extensive experience in providing great customer service via in-person, phones, email and other forms of communication
- Proficient in MS Office Suite: Outlook, Word, Excel, Access and PowerPoint
- Strong analytical and organizational skills
- Results-oriented professional with a strong business acumen
Accomplishments
- Silver Council of Sales Award Winner 22’-25’
Timeline
Internet Sales Consultant
Ron Tonkin Honda
01.2022 - Current
Human Service Specialist III
Department of Human Services
01.2017 - 12.2022
Server/Bartender
Big Al’s Sports Bar and Grill
03.2013 - 06.2017
Associates Degree - General Studies
Walla Walla Community College
Bachelor of Science - Communications
Walla Walla College
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