Kylynn Becker
Aspers,PA
Summary
Seasoned professional with 15 years in higher education. Committed to public education and community service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
CRM Manager
Harrisburg Area Community College
01.2020 - Current
- Coordinated with IT department to ensure seamless integration of new CRM features and functionalities across all relevant platforms.
- Implemented automation tools to streamline routine tasks, allowing team members to focus on high-impact activities that drive results.
- Increased student satisfaction by implementing personalized CRM strategies for better communication and engagement.
- Championed a culture of continuous improvement by regularly reviewing and updating CRM processes and strategies, maintaining a focus on achieving organizational goals.
- Oversaw 3 CRM platform updates, ensuring optimal performance and minimal downtime.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop more than 60 process checklists
- Applied effective time management techniques to meet tight deadlines.
Emrollment Services Specialist
HACC
09.2013 - 01.2020
- Reduced wait times for prospective students by effectively managing phone inquiries and walk-in appointments.
- Maintained knowledge of federal, state, and institutional regulations governing higher education enrollment, ensuring compliance at all times.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Supported student success initiatives by connecting them with appropriate resources based on their individual needs or concerns.
- Served as a liaison between various departments to ensure seamless coordination during peak registration periods.
- Managed multiple projects simultaneously while adhering to strict deadlines, demonstrating strong organizational skills.
Shipping and Receiving Specialist
HACC
06.2008 - 09.2013
- Managed high volumes of inbound shipments, verifying accuracy and promptly addressing any discrepancies.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maintained accurate inventory records through meticulous documentation and regular audits.
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT02.2020
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT03.2019
Associate of Arts - General Studies
Harrisburg Area Community College
Harrisburg, PA05.2014
Skills
- Data-driven decision-making
- Student Retention Strategies
- Database Management
- Customer Service
- Friendly, Positive Attitude
- Student Records Management
- Microsoft Office
- Analytical and Critical Thinking
- Verbal Communication
Timeline
CRM Manager
Harrisburg Area Community College
01.2020 - Current
Emrollment Services Specialist
HACC
09.2013 - 01.2020
Shipping and Receiving Specialist
HACC
06.2008 - 09.2013
MBA - Business Administration
Western Governors University
Bachelor of Science - Business Management
Western Governors University
Associate of Arts - General Studies
Harrisburg Area Community College
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