Summary
Overview
Work History
Skills
References
Timeline
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Kym Golia

Chiefland,Florida

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

22
22
years of professional experience

Work History

Medical Receptionist

Humana
Port Orange, FL
01.2024 - 04.2024
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Managed office phone lines by checking voicemails and returning calls .
  • Emr skills Athena, Eclinical, Insurance verification on Avility.
  • Provided quality-phone based customer service to medical professional's, answering up to 100 calls per day as point-of-contact between our contracted facilities.
  • Worked with a team of 20 individuals to facilitate accurate and proper documentation.

Certified Dialysis Technician

DaVita
Daytona Beach, FL
03.2017 - 01.2021
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
  • Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
  • Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
  • Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
  • Transported patients to and from rooms and prepared for treatments according to individual specifications.
  • Assessed patient condition before, during, and after treatment and reported any changes to the Charge Nurse or Physician.
  • Responded promptly and appropriately to emergency situations involving patients receiving dialysis services.

Certified Dialysis Technician

ARA Dialysis
Titusville, FL
06.2010 - 03.2017
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
  • Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
  • Transported patients to and from rooms and prepared for treatments according to individual specifications.
  • Utilized critical thinking skills when problem solving complex issues associated with delivery of high quality care during the course of treatment sessions.
  • Assessed patient condition before, during, and after treatment and reported any changes to the Charge Nurse or Physician.
  • Responded promptly and appropriately to emergency situations involving patients receiving dialysis services.

Certified Dialysis Technician

Artificial Kidney Center
East Providence, RI
08.2002 - 06.2010
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
  • Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
  • Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
  • Transported patients to and from rooms and prepared for treatments according to individual specifications.
  • Provided emotional support and encouragement for patients undergoing dialysis treatments.

Skills

  • Account updating
  • Complaint resolution
  • Data Entry
  • Customer Service
  • Payment Processing
  • Call Control
  • Cash Handling
  • Medical Charting
  • Referral Verification
  • Insurance Verification
  • Front Desk Operations
  • Microsoft Office
  • Patient Scheduling

References

References available upon request.

Timeline

Medical Receptionist

Humana
01.2024 - 04.2024

Certified Dialysis Technician

DaVita
03.2017 - 01.2021

Certified Dialysis Technician

ARA Dialysis
06.2010 - 03.2017

Certified Dialysis Technician

Artificial Kidney Center
08.2002 - 06.2010

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Kym Golia