Hi, I’m
Kym Jones
Palmdale,CA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Hardworking Daycare Assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature. Child-focused with certification in Infant CPR and First Aid. Promotes learning at every age level. Motivated Retail Development Manager with keen knowledge in marketing and business development principles. Experienced in retail operations with strong leadership skills. Offering collaborative abilities to optimize overall store sales.
Overview
16
years of professional experience
Work History
Jones Family ChildcarePalmdale, CA
Daycare Assistant
01.2019 - Current
Job overview
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands and share by leading by example.
- Promoted learning and social development through structured and unstructured playtime.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Met with parents about daily activities, positive developments and issues.
- Kept notes of behavior issues, food served and medications administered to children.
- Designed monthly activity schedules to balance play, rest and learning time.
Little Rascals' RetreatLancaster, CA
Owner/Operator
01.2013 - 11.2014
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained up-to-date administrative records to monitor operational conditions.
Time Warner CommunicationsChatsworth, CA
Customer Service Representative
12.1995 - 03.2003
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Bay CompanyLong Beach, CA
Retail Co-Manager
06.1987 - 11.1990
Job overview
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed daily paperwork and computer entry of sales data as established by management.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created visual store strategy based on market trends.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 30%.
Education
Brooks CollegeLong Beach, CA
Associate of Arts from Fashion Merchandising
University Overview
- Honoree of Brooks College
- Awarded Academic Achievement
- 3.7 GPA
- National Honors Society
Antelope Valley CollegeLancaster, CA
Associate of Arts from Sociology
06.2020
Skills
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Data Entry
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Dependable and Responsible
- Written Communication
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
- Good Telephone Etiquette
- Problem-Solving
- First Aid/CPR
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Daycare Assistant
Jones Family Childcare
01.2019 - Current
Owner/Operator
Little Rascals' Retreat
01.2013 - 11.2014
Customer Service Representative
Time Warner Communications
12.1995 - 03.2003
Retail Co-Manager
Bay Company
06.1987 - 11.1990
Brooks College
Associate of Arts from Fashion Merchandising
Antelope Valley College
Associate of Arts from Sociology
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