Kym M. Holt
Auburn Hills,MI
Summary
Results-oriented Logical Analyst with extensive experience in client communication, information security, and technical issue resolution. Skilled in enhancing user experience through critical documentation and system process maintenance. Proven ability to deliver impactful solutions and foster collaboration in fast-paced environments. Strong SQL query writing skills and expertise in visualization tools support in-depth analysis of customer service offerings.
Overview
16
16
years of professional experience
Work History
Jr. Analyst, Identity and Access Management
HCL America
08.2022 - Current
- Work with Ascension Identity and Access Management team for Ascension Illinois
- Processed client security requests for new hires and modified accounts to ensure access to Ascension applications and programs.
- Process new hire requests for Ascension programs using Active Directory and other security applications such as Sailpoint and Active Roles Web Interface (ARS tool)
- Created new user accounts based on manager requests to facilitate onboarding.
- Assigned users to appropriate user groups to ensure access
- Troubleshot access issues to programs, ensuring timely resolution for users.
- Communicate with customers via phone, chat or email regarding various provisioning issues
Solutions Development Analyst
Ascension Health Information Services- Clinical Response Center
04.2013 - 10.2020
- Provide clinical support to Physicians, nurses and all medical personnel with questions regarding Cerner Millennium
- Explain new technologies and present deliverables to customers.
- Resolved user problems by actively listening, clarifying issues, and delivering appropriate solutions within defined responsibilities.
- Monitor and troubleshoot interfaces. Check downtime devices to make sure Millennium is updating them appropriately.
- Addressed critical problems during on-call shifts.
- Participate in application upgrades, software patch installations and infrastructure changes through testing and change control completion.
- Analyzes chain of events and establishes procedures and/or detailed specifications.
- Write fundamental documentation in a clear, concise manner and according to standards. Share knowledge effectively within the work team.
- Generated standard system usage reports, distributed findings to clients, and updated system dashboards for upper management visibility.
- Applies basic understanding of the principles of information technology with working knowledge in one or two technology environments.
- Maintain the charge master, scheduling templates, default schedules or the personnel master in Millennium.
Service Desk Analyst
Ascension Health Information Systems
Auburn Hills, MI
09.2010 - 04.2013
- Provided phone support to customers and resolved technical issues with computers, printers, Microsoft Office, email, cell phones, and password resets for Cerner, McKesson, Allscripts, and EClinical Works.
- Led efforts during service disruptions to ensure timely resolution and minimize impact on customers.
- Recorded and maintained accurate information on customer issues, reporting trends to management for critical calls and issues.
- Triage problems and work with correct support teams to resolve.
- Escalate incidents within established guidelines.
- Provide status updates to customers and verify the quality of service when incidents are closed.
- Contributed to knowledge databases, enhancing resources for team and improving future issue resolution.
Education
Public Resource Management -
Michigan State University
East Lansing, MI08-1993
Paralegal Studies
Liberty University
Lynchburg, VA03-2026
Public Administration - Public Administration
University of Phoenix
Phoenix, AZ03-2026
Skills
- Access management
- User access controls
- Information security
- Regulatory compliance
- Data analysis
- Incident response
- Project management
- Research skills
- Documentation skills
- Team collaboration
- Client communication
- Critical thinking
- Exceptional team communicator
References
Available upon request
Timeline
Jr. Analyst, Identity and Access Management
HCL America
08.2022 - Current
Solutions Development Analyst
Ascension Health Information Services- Clinical Response Center
04.2013 - 10.2020
Service Desk Analyst
Ascension Health Information Systems
09.2010 - 04.2013
Public Resource Management -
Michigan State University
Paralegal Studies
Liberty University
Public Administration - Public Administration
University of Phoenix