Kym Reach
Kannapolis
Summary
Dynamic merchandising supervisor at TJX Companies with a proven track record in operations management and team development. Expert in problem-solving and performance monitoring, successfully enhancing productivity and compliance. Adept at leveraging technology for data accuracy, driving customer satisfaction through effective inventory control and staff training initiatives.
Overview
16
16
years of professional experience
Work History
Merchandising Supervisor
TJX Companies
03.2019 - 06.2022
- Leveraged technology tools for efficient data tracking and reporting, supporting informed decision-making processes.
- Trained and mentored junior staff members, fostering a collaborative work environment focused on team success, as well as feeding the talent pipeline within the company.
- Conducted regular audits of merchandising activities to maintain compliance with company policies and industry best practices.
- Approved time-off requests to maintain team morale and productivity.
- Managing a specialized team that assists with ensuring company policies are consistently followed for maximum customer satisfaction.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Operations Supervisor
TJX Companies
07.2016 - 03.2019
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Coordinated scheduling and workflow to optimize productivity and resource allocation.
- Mentored team members, fostering development and improving overall performance.
- Conducted regular training sessions on operational protocols and safety measures for staff.
- Collaborated with cross-functional teams to streamline communication and resolve issues effectively.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Merchandise Controller
TJX Companies
06.2012 - 07.2016
- Liaison and problem solver between Distribution Center (DC) Operations and Corporate Merchandising Departments.
- Conducted local store visits to ensure the product is being processed consistently per company policy for customer satisfaction and company profit.
- Oversees the production of priority merchandise with specific store delivery timelines to ensure the right product gets to the right location at the right time, in accordance with HO communication and deadlines.
- Monitors and audits the internal computer system (SCAN) to ensure that product information is logged accurately.
- Send samples and pictures of the product to the Home Office Corporate Planning teams.
- Complete special projects as assigned.
Layup Warehouse Associate
TJ Maxx Distribution Center
11.2007 - 06.2012
- Operated a pallet jack to transport merchandise efficiently across the warehouse.
- Maintained accurate inventory records using a warehouse management system (SCAN).
- Assisted in inventory audits, ensuring accuracy and accountability for product management processes.
- Helped train new employees in safe practices and warehouse procedures.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Sales Associate
Wet Seal Clothing Store
12.2006 - 11.2007
- Delivered exceptional customer service to enhance overall shopping experience.
- Managed inventory levels and organized merchandise displays for optimal visibility.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to achieve store goals and improve operational efficiency.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SCSkills
- Problem-solving
- Teamwork and collaboration
- Time management
- Attention to detail
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Employee development
- Warehouse operations
- Management
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Merchandising Supervisor
TJX Companies
03.2019 - 06.2022
Operations Supervisor
TJX Companies
07.2016 - 03.2019
Merchandise Controller
TJX Companies
06.2012 - 07.2016
Layup Warehouse Associate
TJ Maxx Distribution Center
11.2007 - 06.2012
Sales Associate
Wet Seal Clothing Store
12.2006 - 11.2007
High School Diploma -
Rock Hill High School