Kym Whitaker
Allentown,PA
Summary
Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Well developed network of community contacts within local hospitals, rehabs, assisted living facilities, home health agencies and medical practices. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of performance metrics. Recognized for staff development leading to high performing teams.
Professional in resident care management with track record of enhancing care quality and operational efficiency. Known for fostering team collaboration and driving outcomes. Skilled in staff training, regulatory compliance, and personalized care planning. Adaptable and reliable in dynamic environments.
Overview
28
28
years of professional experience
Work History
Director of Resident Care
Heritage Senior Living
10.2023 - Current
- Set and updated staff schedules, delegated assignments and monitored performance.
- Conducted admissions assessments to determine patient conditions and risk levels.
- Audited charts and medication to check compliance.
- Coordinated care with external agencies to best support resident needs.
- Assisted with development and execution of marketing strategies to maintain occupancy levels.
- Updated systems to meet residents' needs safely and effectively.
- Managed budgetary constraints effectively while prioritizing essential resources for optimal resident care provision.
- Actively participated in regulatory audits, ensuring full compliance with all applicable laws and guidelines pertaining to resident care facilities.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
DIRECTOR OF NURSING
Devonhouse Senior Living
08.2021 - 10.2023
- Facilitated continuing education and training programs to drive staff competency and professional development
- Performed rounds to observe care and interview staff, residents, and families
- Collaborated with staff, management, and external groups to coordinate patient care
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Established new policies and updated existing policies to improve standard of care for patients
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
REGISTERED NURSE NURSING SUPERVISOR
Manorcare/Promedica West Allen Nursing Facility
01.2019 - 07.2020
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care
REGISTERED NURSE CHILD/INFANT SHIFT RN
Bayada Home Healthcare
01.2015 - 01.2019
- Provided direct patient care, stabilized patients, and determined next course of action
- Implemented medication and IV administration, catheter insertion, and airway management
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
REGISTERED NURSE CASE MANAGER & ON CALL RN
Heartland Hospice
01.2013 - 01.2015
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns
- Liaised with physicians regarding patient needs, performance and changes
REGISTERED NURSE
Interventional Progressive Cardiac
01.2005 - 01.2013
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks
CLINICAL PARTNER
Health Spring Family Practice
01.2003 - 01.2005
- Documented patient information and care activities in electronic health record
- Documented vital signs and health history for patients in clinic and hospital environments
- Called and faxed pharmacies to submit prescriptions and refills
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
TECHNICAL PARTNER
Transitional Open Heart Unit
01.1997 - 01.2003
Education
Associate Degree - Science | Nursing
Lehigh Carbon Community College
01.2008
Critical Care Technical Partner Program -
Lehigh Valley Hospital
01.1997
Emergency Medical Technician -
Lehigh Valley Hospital
01.1995
Skills
- Leadership and Guidance
- Effective Multitasking
- Employee Coaching
- Quality Improvement
- Team Supervision
- Family Support
- Multidisciplinary team collaboration
- Clinical leadership
- Operational management
- Team management
- Assessment skills
Acknowledgments
- Invented walking boards that were published in Nursing Spectrum Magazine for results upon Ambulation Protocol of the Post Open Heart Patient.
- Won Patient Care Award for Excellence in Patient Education Innovation and was a presenter at the 26th Annual Conference of Patient Education Awarding a commendation from Gov. Ridge for 'Heroism and outstanding community involvement.'
Timeline
Director of Resident Care
Heritage Senior Living
10.2023 - Current
DIRECTOR OF NURSING
Devonhouse Senior Living
08.2021 - 10.2023
REGISTERED NURSE NURSING SUPERVISOR
Manorcare/Promedica West Allen Nursing Facility
01.2019 - 07.2020
REGISTERED NURSE CHILD/INFANT SHIFT RN
Bayada Home Healthcare
01.2015 - 01.2019
REGISTERED NURSE CASE MANAGER & ON CALL RN
Heartland Hospice
01.2013 - 01.2015
REGISTERED NURSE
Interventional Progressive Cardiac
01.2005 - 01.2013
CLINICAL PARTNER
Health Spring Family Practice
01.2003 - 01.2005
TECHNICAL PARTNER
Transitional Open Heart Unit
01.1997 - 01.2003
Critical Care Technical Partner Program -
Lehigh Valley Hospital
Emergency Medical Technician -
Lehigh Valley Hospital
Associate Degree - Science | Nursing
Lehigh Carbon Community College
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