Kymannitylyn Woodard
Colorado Springs,CO
Summary
Dynamic and results-driven professional with 8 years of experience in customer service and 5 years of experience in leadership roles, including Subject matter expertise and onboarding traning. Proven track record of success in supervising and motivating teams to deliver exceptional customer experiences. Skilled in handling customer escalations, resolving conflicts, and implementing process improvements to enhance efficiency and customer satisfaction. Excellent communication and interpersonal abilities, with a strong focus on building positive relationships with customers and colleagues. Seeking a Supervisor role in customer service where I can leverage my leadership skills and customer-centric approach to drive team performance and achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Instacart Customer Support/ SME
Instacart
Remote, Remote
09.2021 - Current
- The primary point of contact for escalated customer issues, ensuring timely resolution and maintaining customer loyalty while being empathetic.
- Managed customer escalations and complaints through various channels, including phone, email, and chat, ensuring timely resolution and customer satisfaction.
- Adapted teaching methods according to the needs of individual learners or groups in coaching sessions.
- Demonstrated subject matter expertise in real time support, providing guidance and support to colleagues and stakeholders.
- Provided coaching and training to frontline customer service representatives on effective escalation management and conflict resolution techniques.
- Collaborated with cross-functional teams to identify opportunities for process improvement and innovation.
Trainer
Williams Sonoma Home
Las Vegas, NV
01.2018 - 02.2020
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Education
Associate of Science - Registered Nurse
Pikes Peak Community College
Colorado Springs, CO05-2026
Skills
- Strong leadership and interpersonal skills
- Excellent communication and conflict resolution abilities
- Proficient in team building and motivation
- Effective problem-solving and decision-making skills
- Proficient in Excel,Zendesk,Salesforce,Zoom,and Google meets
- Ability to collaborate with cross-functional teams and stakeholders
- Excellent research abilities and attention to detail
Certification
Udemy Courses
- New Managers Five-week success system: 25 days management
- Certified Lean six sigma white belt
- The managers guide to driving high performance
- Psychology of diversity and unconscious bias
Timeline
Instacart Customer Support/ SME
Instacart
09.2021 - Current
Trainer
Williams Sonoma Home
01.2018 - 02.2020
Associate of Science - Registered Nurse
Pikes Peak Community College
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