Kymberlea Costello
Ocean,NJ
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
9
9
years of professional experience
Work History
Practice Manager
VNACJ
07.2020 - 06.2023
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Supervised team of 50 office personnel.
- Created and implemented organizational policies and procedures.
- Trained interns and newly hired team members on office procedures and computer system.
- Provided supervision and management to team of support personnel.
- Communicated closely with patients, ensuring medical information was kept private.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Communicated with patients, ensuring that medical information was kept private.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Spearheaded and implemented new projects to expand scope of engagement.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Medical Billing Coordinator
VNA Health Group
10.2016 - 07.2020
- Posted payments and collections on regular basis.
- Adhered to established standards to safeguard patients' health information.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Delivered timely and accurate charge submissions.
- Verified insurance of patients to determine eligibility.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Generated monthly billing and posting reports for management review.
Medical Billing Coordinator
Millennium Eye Care
06.2014 - 10.2016
- Posted payments and collections on regular basis.
- Adhered to established standards to safeguard patients' health information.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collected payments and applied to patient accounts.
- Liaised between patients, insurance companies, and billing office.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Verified insurance of patients to determine eligibility.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
Education
Master of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, United States03.2012
Bachelor of Science - Criminal Justice Studies
Colorado Technical University
Colorado Springs, CO06.2010
Skills
- Policy and procedure development
- Electronic Health Records
- Records Management
- Referral management
- Continuous Improvement
- Medical personnel recruitment
- Workflow Management
- Budget Oversight
- Client consulting
- Supplies Ordering
- Policy Development
- Staff Management
- Strategic consulting
- Schedule Management
- Policy Implementation
- Strategic Planning
- Regulatory Compliance
- Employee performance
- Practice Management
- New Hire Training
- Staff Development
Accomplishments
- Assisted in the implementation of PCR COVID testing for the Community Health Center
- Established multiple off-site COVID vaccination sites to provide vaccinations to the general public
- Recipient of 2020 Leadership Award for VNACJ
- Recipient of 2021 Employee of the Year for VNACJ
- 2022 Leadership Award for VNACJ
- Established organizational cultural change through effective leadership
Timeline
Practice Manager
VNACJ
07.2020 - 06.2023
Medical Billing Coordinator
VNA Health Group
10.2016 - 07.2020
Medical Billing Coordinator
Millennium Eye Care
06.2014 - 10.2016
Master of Science - Business Administration And Management
Colorado Technical University
Bachelor of Science - Criminal Justice Studies
Colorado Technical University
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