Kymberlee McCusker
Bellevue,NE
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
4
4
years of professional experience
Work History
Universal Video Banker
Cobalt Credit Union
04.2023 - Current
- Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong member relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for members.
- Strengthened member relationships through attentive service and prompt resolution of inquiries.
- Investigated member inquiries and resolved discrepancies in helpful and timely manner.
- Processed member applications and approved loans in accordance with bank policy.
Teller
American National Bank
09.2021 - 03.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Member Support Specialist
Sam's Club
04.2020 - 07.2021
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Leveraged knowledge of products and services when assisting customers with inquiries, contributing to increased upsell opportunities.
- Trained new team members in best practices for efficient and consistent member support delivery.
- Managed high call volumes while maintaining a professional demeanor and providing accurate information to each caller.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolves customer inquiries and complaints quickly.
Education
High School Diploma -
Nebraska High School
Skills
- Customer Service
- Products and Services Knowledge
- Relationship Building
- Self-motivated nature
- Creative Thinking
- Account Servicing
- CRM Systems
- Security Protocols
Timeline
Universal Video Banker
Cobalt Credit Union
04.2023 - Current
Teller
American National Bank
09.2021 - 03.2023
Member Support Specialist
Sam's Club
04.2020 - 07.2021
High School Diploma -
Nebraska High School
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