Kymberlee Miller
Mobile,AL
Overview
8
8
years of professional experience
Work History
Field Service Technician
Independent Contractor - Self Employed
02.2022 - 06.2025
- Diagnosed and repaired equipment failures in diverse field settings.
- Collaborated with clients to identify service needs and provide tailored solutions.
- Maintained accurate records of service activities and client interactions.
- Implemented preventive maintenance schedules to enhance equipment reliability.
- Trained junior technicians on best practices for troubleshooting and repair procedures.
- Streamlined workflow processes, reducing response times for service requests by optimizing routing strategies.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
Crew Member
Amazon
08.2021 - 01.2022
- Operated barcode scanning equipment to ensure accurate inventory tracking.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Maintained cleanliness and organization of workstations to uphold safety standards.
- Assisted in training new crew members on operational procedures and best practices.
- Executed quality control checks to ensure compliance with Amazon's product standards.
- Supported cross-functional teams in achieving daily operational goals through effective communication.1
- Collaborated with team members to maintain high standards of safety and accuracy.
- Operated warehouse equipment to facilitate efficient order fulfillment.
Online Grocery Associate
Walmart
11.2017 - 07.2021
- Managed online grocery order fulfillment ensuring accuracy and timely delivery.
- Implemented efficient inventory management techniques to reduce stock discrepancies.
- Collaborated with team members to optimize workflow and improve customer satisfaction ratings.
- Analyzed customer feedback to identify areas for service enhancement and operational improvements.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
Education
High School Diploma -
Alma Bryant High School
Bayou La Batre, AL01-2014
Skills
- Problem-solving
- Positive attitude
- Teamwork and coordination
- Training and mentoring
- Customer service
- Time management
- Multitasking and organization
- Interactive communication skills
- Data entry
Timeline
Field Service Technician
Independent Contractor - Self Employed
02.2022 - 06.2025
Crew Member
Amazon
08.2021 - 01.2022
Online Grocery Associate
Walmart
11.2017 - 07.2021
High School Diploma -
Alma Bryant High School