Kymberlee Rickman

Job Duties:

• Developed strong relationships with clients, fostering a sense of trust and reliability in the company's services.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products and services.

• Coach 1+ years experience

For the rest of the duration of my tenure, I have experience in the following skills:

• Retention Specialist
• Technical Support
• Field support
• Senior Resolution Specialist
• Fraud

Job Duties:

• Delivered exceptional service to each customer by listening to concerns and answering questions.
• Adapted to rapid changes and used critical thinking abilities to deliver the highest level of support.
• Pulled recordings to monitor to support customer sales misinformation claims and to provide the best resolution for the customer and the company.
• Managing subscriptions
• Provided on-site training
• Processed damage claims and technician misconduct claims
• Payroll, Consultations, and Attendance audits.
• Enhanced team performance by developing and implementing effective coaching strategies.