Kymberlee Schumacher
Moline,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated individual with a strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
9
9
years of professional experience
Work History
Bistro Server
Courtyard By Marriott
11.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer or charged to customers rooms.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Barteneder
The Pheonix
07.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Housekeeper
The Axis Hotel
06.2021 - 08.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
Waitress
Village Inn
04.2020 - 08.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for the host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Waitress
Senior Star
09.2020 - 01.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep the dining room and work areas clean.
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents, and liability to the retirement home.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Informed residents about daily and seasonal specials.\
- Remembered resident's names and special dining requirements (allergies, extra napkins, straws, or blended food)
Waitress
Lindsay Park Yacht Club
07.2018 - 11.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Remembered regulars that dined with us often and used names and recommended their "usual."
Artists Assistant
Picasso's Pallete
04.2015 - 06.2019
- Supported advertisement and called venues to reserve locations.
- Prepared materials and surfaces for set up before customers/student painters arrived.
- Gathered art materials such as brushes, canvases, and paints for student painters.
- Accepted money from student painters
Dishwasher and Food Prep
Lindsay Park Yacht Club
07.2016 - 03.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed, and stacked all plates, dining utensils, and trays quickly and without breaking.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils, and glassware clean and rotated following safety standards set by the restaurant.
- Safely and effectively refreshed stock for other employee use.
- Came in at appropriate times to manage and prepare salads and meats for the day.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
Education
Bachelor of Arts - Psychology
Western Illinois University
Moline IL05.2026
Associate of Arts - Psychology
Scott Community Highschool
Bettendorf Iowa05.2023
High School Diploma -
West Highschool
Davneport Iowa 05.2020
Skills
- Wine pairing knowledge
- Cleanliness
- Upselling techniques
- Adaptability
- Cash handling
- Conflict resolution
- Stress management
- Customer service
- POS system operation
- Memory retention
- Professional demeanor
- Excellent communication
Timeline
Bistro Server
Courtyard By Marriott
11.2023 - Current
Barteneder
The Pheonix
07.2023 - 11.2023
Housekeeper
The Axis Hotel
06.2021 - 08.2022
Waitress
Senior Star
09.2020 - 01.2021
Waitress
Village Inn
04.2020 - 08.2021
Waitress
Lindsay Park Yacht Club
07.2018 - 11.2020
Dishwasher and Food Prep
Lindsay Park Yacht Club
07.2016 - 03.2019
Artists Assistant
Picasso's Pallete
04.2015 - 06.2019
Bachelor of Arts - Psychology
Western Illinois University
Associate of Arts - Psychology
Scott Community Highschool
High School Diploma -
West Highschool
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