Customer oriented management professional with strong Customer Service Skills and Accounting skills. Possessing expert knowledge in providing Accounts Payable and Receivables and over 20 years of Customer Service Experience. Desires to gain management position with a notable, thriving agency. Seasoned Payroll Specialist bringing 10 years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Overview
21
21
years of professional experience
Work History
Payroll Specialist I
Fulton County Schools Payroll
06.2023 - Current
Accurately reviewed employee files for payroll and benefits processing
Responds to school-based Time Managers inquiries related to timecards and Fair Labor Standards Act (FLSA)
Reviewed variances on employee files and assisted with reconciliations
Resolved and reconciled timecards, payroll, and benefits bank statements
Identifies potential errors through missed punch reports and proactively worked with Time and Attendance Director on corrections
Adjusts work schedules to meet Time and Attendance Director emergency situations
Creating new schedules and Mapping employee assignments Assists school-based Time Managers to ensure employees are accurately capturing time for PTO, Holiday periods
Audited timecards as needed
Assisted with timecard historical corrections
Performing UKG Dimension database maintenance when needed
Performing UKG Reports for Missing, over 8 hour work day and Pay code Unscheduled and Leave submitted but not Approved, Unexcused Absence into excel spreadsheets Accurately creating schedules and group assignments Accurately reviewing employee timecards for payroll processing Processing Transferable Leave for employees new and leaving the county
Streamlined payroll processing by implementing automated timekeeping system.
Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
Reduced payroll errors by conducting thorough audits and resolving discrepancies in atimely manner.
Professional Assistant III
Fulton County Schools Payroll & Benefits
11.2021 - 06.2023
Accurately reviewed employee files for payroll and benefits processing
Responds to school-based Time Managers inquiries related to timecards and Fair Labor Standards Act (FLSA)
Reviewed variances on employee files and assisted with reconciliations
Resolved and reconciled timecards, payroll, and benefits bank statements
Identifies potential errors through missed punch reports and proactively worked with Time and Attendance Director on corrections
Adjusts work schedules to meet Time and Attendance Director emergency situations
Creating new schedules and Mapping employee assignments Assists school-based Time Managers to ensure employees are accurately capturing time for PTO, Holiday periods
Audited timecards as needed
Assisted with timecard historical corrections
Performing UKG Dimension database maintenance when needed
Performing UKG Reports for Missing, over 8 hour work day and Pay code Unscheduled and Leave submitted but not Approved, Unexcused Absence into excel spreadsheets Accurately creating schedules and group assignments Currently managing the budget for Payroll & Benefits Accurately reviewing employee timecards for payroll processing Processing Transferable Leave for employees new and leaving the county
Streamlined office operations for increased efficiency through effective organization and management of files and documents.
Contributed to team success by consistently meeting deadlines and maintaining high level of professionalism in all tasks.
Customer Service Accountant/ Assistant Billing Tech.
City of College Park
07.2017 - 11.2021
Acknowledged customer issues and resolved their problems quickly and efficiently
Effectively communicated with other employees and upper management to ensure complete care of customers
Evaluated the customers' needs and provided service options to meet their requirements
Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments
Processing customer refunds when closing out accounts
Greeted customers and offered them assistance where possible
Assisted customers with billing questions
Processed monthly utility bills for customers.
Accounts Payable Clerk/ Payroll Specialist
Impreglon Inc
04.2017 - 07.2017
Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments
Processed bi-weekly payroll electronic deposit and employee pay adjustments
Issued 150-300 checks to vendors and suppliers on a weekly basis
Processed journal entries, online transfers and payments
Researched and resolved collections and billing disputes with tact and efficiency
Prepared financial reports for Senior managers to aid in the budget processes and support accurate decision making.
Streamlined invoice processing by implementing efficient filing and tracking systems.
Reduced late payment penalties by closely monitoring due dates and managing timely payments.
Human Resources Manager/ Payroll
Satterfield Phoenix, LLC
06.2012 - 03.2017
Recruited and Interviewed 100-150 applicants per year for 5 years
Processed bi-weekly payroll for over 200 employees
Reduced time and costs and increased efficiency by introducing new accounting procedures
Managed successful training programs for both new hires and established employees to keep everyone on the same page and the company thriving
Advised managers on employment matters such as sexual harassment and equal employment opportunity laws to keep the workplace fully compliant
Forecasted employment needs and built recruitment funnels to maintain a consistent stream of top-quality candidates
Collaborated with both manager and employees to handle questions and resolve work-related issues.
Accounting Clerk
Phoenix Industries
08.2003 - 05.2012
Processed average of 50-100 invoices monthly for large-scale organization
Coded general ledger and processed vender invoice payments
Verified Transactions including funds received
Conducted monthly Sales reports and reconciled all accounts
Reconciled all bank statements monthly
Balanced batch summary reports for approval.
Education
MBA - Accounting
Colorado Technical University (On-Line)
Colorado Springs, CO
12.2018
Bachelor of Science - Business Administration/ Marketing
Bauder College
Atlanta, GA
06.2003
High School Diploma -
Westlake High School
Atlanta, GA
06.1999
Skills
Attention to detail
Client and vendor relations
Communications
Customer acquisition
Customer service
Data analysis
Time sheet review
Payroll Administration
Data imports
Organizational Skills
Dependable
Excellent communication abilities
Troubleshoot service issues
Resolve customer complaints
Resolve customer issues
General ledger posting
Financial reports
Project Management
Accounts Receivable
Accounts Payable
Benefits Administration
Timeline
Payroll Specialist I
Fulton County Schools Payroll
06.2023 - Current
Professional Assistant III
Fulton County Schools Payroll & Benefits
11.2021 - 06.2023
Customer Service Accountant/ Assistant Billing Tech.
City of College Park
07.2017 - 11.2021
Accounts Payable Clerk/ Payroll Specialist
Impreglon Inc
04.2017 - 07.2017
Human Resources Manager/ Payroll
Satterfield Phoenix, LLC
06.2012 - 03.2017
Accounting Clerk
Phoenix Industries
08.2003 - 05.2012
MBA - Accounting
Colorado Technical University (On-Line)
Bachelor of Science - Business Administration/ Marketing
Bauder College
High School Diploma -
Westlake High School
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