Kymberly Bergstrom
Coos Bay,OR
Summary
Adept at enhancing client satisfaction and streamlining access to essential services, I leveraged my social services knowledge and coordination skills at Life Care Center to connect individuals with critical resources. My collaborative approach and ability to navigate complex systems improved community support, showcasing my commitment to impactful social work and empathetic client support.
Overview
28
28
years of professional experience
Work History
Social Services
Life Care Center
10.2014 - Current
- Implemented outreach efforts within the community, raising awareness about available social services and connecting individuals in need with appropriate resources.
- Supported planning, coordination and development for social services programs to provide for psychosocial needs of patients and families served at facility.
- Conducted comprehensive assessments of client needs, ensuring appropriate referrals to relevant social services agencies.
- Facilitated assessment of individual physiological, psychological, financial, cultural and family situation and coordinated social services to address individual and family needs.
- Ensured compliance with all relevant federal, state, local regulations pertaining to the provision of social services within the organization''s scope of practice.
- Improved access to community resources for families, connecting them with necessary social services.
- Assisted families in navigating social services systems, increasing access to essential resources and supports.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Coordinated with external service providers to ensure seamless delivery of healthcare, educational resources, and social services for clients.
- Enhanced client satisfaction by providing comprehensive social services support and guidance.
- Educated clients on available social services programs, empowering them to make informed decisions about their path toward selfsufficiency.
- Participated in ongoing professional development opportunities, staying current on trends and best practices within the field of social services.
- Enhanced client satisfaction by providing personalized and comprehensive social services support.
- Connected clients with essential social services such as housing assistance, financial aid, and mental health counseling.
- Supported families in navigating healthcare systems, improving their ability to obtain necessary medical care and social services.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Supervised multidisciplinary teams responsible for delivering comprehensive social services tailored to individual client needs and preferences.
- Engaged in continuous professional development to stay current with best practices and emerging trends in social services.
- Assisted clients in navigating complex systems of social services support, streamlining their pathways towards stability and improved quality of life.
- Enhanced client satisfaction by providing timely and accurate information on available social services programs.
- Helped clients navigate the complex landscape of social services by connecting them to appropriate assistance programs such as WIC, SNAP, and Medicaid based on their unique needs.
Discharge Planner
Baycrest Village
04.2008 - 04.2014
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Coordinated patient discharge planning and follow-up care.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Implemented evidence-based practices to optimize the quality of discharge planning services provided to patients.
- Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
- Served as a key resource for patients and families, providing guidance on post-discharge care options and resources.
- Developed partnerships with community organizations to expand services and referrals.
- Managed caseload to satisfy multiple patients with diverse needs.
- Managed complex cases involving multiple medical issues or psychosocial challenges by utilizing critical thinking skills and professional expertise in discharge planning processes.
- Developed comprehensive education materials for patients, ensuring proper understanding of their conditions and necessary self-care techniques.
- Conducted regular reviews of case management processes to identify areas for improvement and implement targeted interventions.
- Collaborated with healthcare providers to drive continuity of care.
- Completed psychosocial evaluations and needs assessments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Provided patient and family education on available resources and self-care strategies.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Facilitated family meetings to discuss patient care plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Assessed risk factors of patients and made referrals for further services.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
Certified Nursing Assistant
Baycrest Village
02.1999 - 04.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Built rapport with patients and families, providing emotional support during difficult times.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Photo Lab Technician
Walmart
10.1996 - 11.1998
- Consistently met tight turnaround times without sacrificing the quality of final deliverables.
- Expanded service offerings by staying current on industry trends and implementing new techniques as needed.
- Enhanced customer satisfaction by ensuring timely completion of photo processing tasks.
- Provided high level of assistance to customers regarding special photo projects.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
- Assisted in training new employees on proper lab procedures and best practices for optimal performance within their roles.
- Ensured compliance with safety regulations through routine inspections of equipment and proper storage of chemicals.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Performed opening and closing procedures to keep operations running smoothly.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Updated tags, displays and signage for special promotions.
- Assisted with operation of photographic processing machines and equipment to produce images and prints.
- Set up and calibrated photographic processing equipment for optimal performance.
- Developed film and produced prints according to customer specifications.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Utilized problem-solving techniques to resolve issues with photographic processing machines.
- Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Followed lean manufacturing techniques to improve photographic processing efficiency.
- Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
- Conducted regular equipment maintenance checks to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
- Minimized financial discrepancies by accurately analyzing report data and devising appropriate solutions.
- Implemented time-saving methods, which enabled photo lab to run more efficiently.
- Reduced waste by monitoring chemical usage, optimizing the development process, and recycling materials when possible.
- Increased repeat business through exceptional customer service and attention to detail in photo editing processes.
- Developed strong relationships with clients through clear communication, understanding their unique needs, and delivering customized solutions.
- Provided technical support to customers, addressing any concerns or issues related to their orders promptly and professionally.
- Maintained a high-quality standard for all prints, consistently exceeding customer expectations.
- Troubleshot equipment issues quickly and efficiently, minimizing downtime and maintaining consistent production levels.
- Boosted sales by creating visually appealing retail displays to showcase available products and services.
Education
None - Nursing
Southwestern Community College
Coos Bay, ORSkills
- Social services networking
- Social services
- Social services knowledge
- Social services interpreting
- Social services coordination
- Social services referrals
- Social services collaboration
- Social services support
- In-home care services
- Home health services
- Medical equipment services
Timeline
Social Services
Life Care Center
10.2014 - Current
Discharge Planner
Baycrest Village
04.2008 - 04.2014
Certified Nursing Assistant
Baycrest Village
02.1999 - 04.2008
Photo Lab Technician
Walmart
10.1996 - 11.1998
None - Nursing
Southwestern Community College
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