Kymberly Cihlar
Brooten,MN
Summary
Result-oriented creative Marketing Manager experienced in strategic planning, brand positioning, campaign development and management, and team leadership. Data-driven and committed to delivering results.
Overview
17
17
years of professional experience
Work History
Marketing & Human Resources Manager
Bayer Interior Woods
06.2022 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Customer Service/Safety Compliance Office
BallPro Inc.
07.2021 - 06.2022
- Managed customer relationships, maintaining open lines of communication to ensure transparent operations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
Account Manager/Sales Support Supervisor
American Solutions for Business
01.2013 - 07.2021
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Streamlined internal processes for better efficiency in account management tasks.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Assist clients in creating and implementing event marketing.
- Work with suppliers and manufacturing partners for the production of materials.
Assistant Manager
Gingerbread Cafe
07.2011 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Maurices
05.2008 - 07.2011
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Certificate of Course Completion - Human Resources Generalist
University of Minnesota
01.2023
AAS - Sales & Marketing
Alexandria Technical College
01.2008
AAS - Fashion Management
Alexandria Technical College
01.2008
Skills
- Employee Recruiting, Retention, & Development
- Creating, Developing, & Implementing Marketing Campaigns
- Developing & Executing Company Branding and Rebranding and Content Strategy
- Market Analysis, KPI Monitoring, and ROI Management
- Showroom Management & Visual Merchandising
- Customer Service
- Community & Public Relations
- Budget Management & Development
- Forecasting Sales & Anticipating Business Needs
- HR policies and procedures
Timeline
Marketing & Human Resources Manager
Bayer Interior Woods
06.2022 - Current
Customer Service/Safety Compliance Office
BallPro Inc.
07.2021 - 06.2022
Account Manager/Sales Support Supervisor
American Solutions for Business
01.2013 - 07.2021
Assistant Manager
Gingerbread Cafe
07.2011 - 01.2013
Assistant Manager
Maurices
05.2008 - 07.2011
AAS - Sales & Marketing
Alexandria Technical College
AAS - Fashion Management
Alexandria Technical College
Certificate of Course Completion - Human Resources Generalist
University of Minnesota
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