Kymberly Harris
Leidos
Portsmouth,VA
1
Certification
10
years of professional experience
Achieved CompTIA Security+ certification alongside Azure Administrator certifications, leveraging hands-on PowerShell experience to resolve technical issues and document processes effectively.
Work History
Remote Desktop Tier II
8 Months- Provide Tier II remote support for Department of Defense users in NIPRNet and SIPRNet environments.
- Troubleshoot Windows 10/11, Microsoft 365, Microsoft Intune, Active Directory, and application issues.
- Create and manage Active Directory user accounts, reset passwords, unlock accounts, and update security group membership.
- Support Microsoft Entra ID and Company Portal troubleshooting.
- Use PowerShell to assist with printer installation, driver configuration, and administrative tasks.
- Managed installation and configuration of printer drivers, and print queues to ensure optimal performance of Windows print servers.
- Perform scheduled firmware updates on HP enterprise multifunction printers to improve security, compatibility, and device reliability while minimizing disruption to end users.
- Verify available VLAN information before printer deployments and confirm printer network connectivity.
- Verify LDAP, domain controller, certificate, and related printer configuration settings during deployments and troubleshooting.
- Research compatible printer drivers when standard drivers are unavailable for specific printer models.
- Document troubleshooting steps, configuration changes, and resolutions in BMC Helix and HP Service Manager to ensure accurate issue tracking.
- Documented and escalated intricate issues to senior engineers, supplying thorough troubleshooting notes and necessary supporting information.
Information Technology Analyst – Service Desk
3 Years- Resolved hardware and software issues for end-users in a Department of Defense environment, enhancing user productivity and satisfaction.
- Responded to incoming calls from NIPR and SIPR users, providing assistance and resolving inquiries promptly.
- Resolved Windows, Microsoft Office, hardware, software, and account-related issues.
- Supported Active Directory account administration and user access requests.
- Guided users through the transition process to Nautilus devices, ensuring seamless integration and support.
- Executed account authentication and setup processes for iPhone users, ensuring seamless device functionality as a specialized agent.
- Maintained accurate ticket documentation while meeting service level expectations.
Benefits Specialist II
6 Years 1 Month- Provided customer support while protecting sensitive information and documenting customer interactions.
Education
Associate of Applied Science - Web Graphic Design
Skills
Operated Windows 10/11 systems to support user needs.
Assisted in Active Directory management for user access.
Supported Microsoft 365 applications for efficient collaboration.
Administered Microsoft Entra ID (Azure AD) for identity management.
Utilized Microsoft Intune for device management and security.
Executed PowerShell scripts for automation tasks.
Managed Windows print servers for efficient printing operations.
Provided enterprise printer support to resolve technical issues.
Performed firmware updates for multifunction printers.
Installed printer drivers to ensure compatibility and functionality.
Created print queues to streamline printing processes.
Verified LDAP configurations for directory services.
Conducted VLAN verification for network integrity.
Utilized BMC Helix for IT service management.
Employed HP Service Manager for incident tracking and resolution.
Managed NIPRNet and SIPRNet access for secure communications.
Certification
- CompTIA Security+ CE
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Fundamentals (AZ-900)
Timeline
Remote Desktop Tier II
Leidos
11.2025 - CurrentRead More
Information Technology Analyst – Service Desk
SAIC
10.2022 - 10.2025Read More
Benefits Specialist II
Conduent
09.2016 - 10.2022Read More
Associate of Applied Science from Web Graphic Design
Read More