Kymberly Martinez
Sarasota,FL
Summary
Accomplished Manager with a proven track record at Smoothie King, enhancing customer satisfaction and streamlining operations. Expert in team leadership and conflict resolution, I've driven productivity and maintained high service standards. Skilled in both verbal communication and time management, I excel in fast-paced environments, ensuring both staff development and operational efficiency.
Overview
8
8
years of professional experience
Work History
Manager
Smoothie King
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Assistant Store Manager
Buff City Soap
04.2022 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Marina Concierge
Longboat Key Club Moorings
02.2021 - 04.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Supervisor
Bounce Down Under
06.2017 - 05.2021
- Reduced behavioral issues by establishing clear guidelines and consistently enforcing rules.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
Education
High School Diploma -
Sarasota High School
Sarasota, FL05-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Verbal and written communication
- Documentation and reporting
- Conflict resolution
Timeline
Manager
Smoothie King
03.2024 - Current
Assistant Store Manager
Buff City Soap
04.2022 - 03.2024
Marina Concierge
Longboat Key Club Moorings
02.2021 - 04.2022
Supervisor
Bounce Down Under
06.2017 - 05.2021
High School Diploma -
Sarasota High School
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