Kymberly Miller
Mount Dora,FL
Summary
Offering over 20 years of success in the Customer Service , Management and Training fields. My success is a direct result of being hard working, a self starter and highly motivated. I desire a position with a well established company where I can best utilize and grow my skills.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Agent
Sykes/ Sitel Group, Liberty Mutual Insurance
2022.09 - Current
- Present existing and prospective customers with individualized policy options, quote calculations, and educational materials to meet their needs
- Review insurance policies for accuracy, coverage, and limits in order to recommend modifications, as needed
- Deliver a high level of customer service when resolving billing, policy change, coverage, and claims issues
- Keep accurate personal information for all sales prospects and customers within insurance company databases
Training Facilitator / Supervisor
Sykes/Sitel Group
2020.12 - Current
- Facilitate new hire training classes to ensure new employees can be
- Successful at performing their job duties and meet required Metrics
- Maintain excellent documentation skills for attendance as well as for performance and behavior issues
- Preparing and following daily agendas that allow material and instructions to be “Learner Led” which allow the class to be engaged in all aspects for their training
- Provide an inspiring and positive environment for learners and provide constructive coaching and feedback to prepare them for their new position
- Ensure a positive working environment for employees
- Coach and deliver feedback daily/weekly
- Address internal/external operational issues and concerns in a timely fashion
- Supervise and manage the operations team by driving client goals.
Travel Advisor
Sykes/Sitel Group, Expedia
2019.09 - 2020.01
- Expedia Cruise Travel advisor responsible for helping passengers book new cruises through multiple cruise lines
- Responsible for processing refunds and credits after cancelation and consistently going above and beyond to provide excellent customer service.
Training Facilitator/ Supervisor
Sykes/ Sitel Group
2013.09 - 2019.08
- Facilitate new hire training classes to ensure new employees can be
- Successful at performing their job duties and meet required Metrics
- Maintain excellent documentation skills for attendance as well as for performance and behavior issues
- Preparing and following daily agendas that allow material and instructions to be “Learner Led” which allow the class to be engaged in all aspects for their training
- Provide an inspiring and positive environment for learners and provide constructive coaching and feedback to prepare them for their new position
- Ensure a positive working environment for employees
- Coach and deliver feedback daily/weekly
- Address internal/external operational issues and concerns in a timely fashion
- Supervise and manage the operations team by driving client goals.
Followup / Breakdown coordinator
FleetNet America
2012.07 - 2013.09
- Responsibilities included coordinating vendors with a breakdown event, setting up ETA's and maintaining contact with customers, consumers, drivers and vendors
- Documenting all aspects of the breakdown event and eliminate down time
- Handling problem calls and seeing them through to resolution
- Managing a high volume phone system taking both inbound and making outbound call simultaneously
- Issuing PO # and Payments via credit card and Com checks to vendors
Education
High school diploma -
Advanced Technology Institute
Virginia Beach, VA06.1987
Certification - Data Anlaytics
Coursera
Online08.2023
Skills
- Microsoft Office
- Mac OS X
- Mac OS
- Customer Service
- Management Experience
- Interviewing
- Leadership Experience
- Organizational Skills
- Adobe Creative Suite
- Analysis skills
- Certifications and Licenses
- Licensed Insurance Agent
- Personal Lines License currently held in multiple states including CA.
Additional Information
- I currently hold Insurance Personal Line Licenses in several states including California, Willing to relocate to:, Virginia Beach, VA - - Authorized to work in the US for any employer
Timeline
Licensed Insurance Agent
Sykes/ Sitel Group, Liberty Mutual Insurance
2022.09 - Current
Training Facilitator / Supervisor
Sykes/Sitel Group
2020.12 - Current
Travel Advisor
Sykes/Sitel Group, Expedia
2019.09 - 2020.01
Training Facilitator/ Supervisor
Sykes/ Sitel Group
2013.09 - 2019.08
Followup / Breakdown coordinator
FleetNet America
2012.07 - 2013.09
High school diploma -
Advanced Technology Institute
Certification - Data Anlaytics
Coursera
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