Kymberly Mitchell
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Server, Server Trainer, Bartender
Omni Hotels & Resorts
06.2019 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Award winner multiple times for outstanding customer service.
Paraeducator, Special Education
Yulee High School
08.2008 - 05.2015
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Instructed students with physical and cognitive disabilities.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Documented behaviors, implemented interventions and treatment results.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
Education
LPN - Nursing
FSCJ
Jacksonville, FL05.2016
Skills
- Customer Relations
- Sales Expertise
- Senior Leadership Support
- Staff Training
- Problem-Solving Ability
- Closing Sales
- Brand Representation
- Project Management Abilities
- Managing Multiple Tasks
- Conflict Mediation
- Customer Relationship Management
- Recordkeeping Strengths
- Customer Service
- Critical Thinking
- Calm and Professional Under Pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake
Timeline
Server, Server Trainer, Bartender
Omni Hotels & Resorts
06.2019 - 04.2023
Paraeducator, Special Education
Yulee High School
08.2008 - 05.2015
LPN - Nursing
FSCJ
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