Kymberly Romero
Corpus Christi,Texas
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Results Companies
Corpus Christi, TX
05.2021 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Certified Nursing Assistant
Windsor Calallen Nursing Home
Corpus Christi, TX
06.2019 - 10.2020
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Cleaned and sanitized patient rooms according to established protocols.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
Prior Authorization Representative
Alorica
Corpus Christi, TX
10.2011 - 10.2015
- Reviewed prior authorization requests for completeness and accuracy.
- Researched medical policies to ensure appropriate coverage of services.
- Assessed insurance benefits and determined eligibility criteria.
- Submitted prior authorization requests electronically or by phone to payers.
- Maintained accurate records on all prior authorizations requested, received, and denied.
Mental Health Technician
Bayview Behavioral Hospital
Corpus Christi, TX
03.2007 - 04.2009
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Encouraged positive behaviors through rewards systems when appropriate.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
Education
High School Diploma -
Odem High School
Odem, TX05-2004
Skills
- Consultative Sales
- Inbound and Outbound Calling
- Information Security
- Data Collection
- Product Knowledge
- Account Updating
- Call Management
- Customer Service
- Microsoft Office Suite
- Call Center Operations
References
References available upon request.
Timeline
Customer Service Representative
Results Companies
05.2021 - 02.2024
Certified Nursing Assistant
Windsor Calallen Nursing Home
06.2019 - 10.2020
Prior Authorization Representative
Alorica
10.2011 - 10.2015
Mental Health Technician
Bayview Behavioral Hospital
03.2007 - 04.2009
High School Diploma -
Odem High School
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