Kymberly Stadtherr Knight
Gladstone,VA
Summary
Director of Transportation with 3 years of comprehensive experience in the University transportation operations. Well-versed in coordinating routing and scheduling efforts, overseeing the purchases of vehicles and equipment and the maintenance operations of the repair shop and meticulously handling transportation department budgeting. Committed professional possessing strong work ethic and high level of integrity. Familiar with pupil transportation safety standards, laws and regulations.
Overview
30
30
years of professional experience
Work History
Director of Transportation
Liberty University
09.2021 - Current
- The Director of Transportation Fleet is responsible for planning, organizing and coordinating the University’s vehicle and equipment (fleet) maintenance programs; to coordinate with personnel performing maintenance and repair work on vehicles and equipment; and to do other work as required
- Responsibilities include maintenance and repair programs to ensure the proper and safe operation of vehicles, machinery and construction equipment
- Within the Transportation Department of Facilities Management, the incumbent has primary responsibility for road maintenance equipment buses, vans, cars, trucks, SUV, mowers, trailers, ATVs, construction and heavy duty equipment and vehicles
- Manages the equipment pool; scheduling of loan equipment; coordination of rental equipment between outside vendors and University Departments; documenting and reporting damage and repair costs for University vehicles and equipment; coordinating with University Health & Environmental Safety Dept.
- Hired and promoted 19 personnel within transportation department to maintain adequate coverage and top talent.
- Secured and arranged insurance coverage for 450 transportation vehicles.
Administrative Assistant
Tharp Funeral Home
08.2014 - 09.2015
- Responsible for overall administrative function of the funeral home including overseeing/coordinating the process of all operations and procedures, such as preparation of all files and correspondence pertaining to filing death certificates.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Automotive Service Advisor
Apple Ford of Lynchburg
05.2019 - 08.2021
- Initiates automotive services and repairs by asserting performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records
- Ascertains automotive problems and services by listening to customer’s description and symptoms
- Clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules
- Updates job knowledge by participating in education opportunities, reading manufacturers’ publications.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Finance and Insurance Manager
Apple Ford of Lynchburg
03.2018 - 05.2019
- Offering vehicle financing and insurances to customers and providing them with a through explanation of products, extended warranties and a complete explanation of manufacturers service and procedures and policies
- Processing finance and leasing deals accurately and securing approval though proper federal, state and corporate channels
- Complying with all regulations that affect the new and used vehicle and finance department.
- Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
- Enhanced revenue growth with the development of new financial products and services.
Office Manager/Administrative Assistant to the Market Manager
Whitten Funeral Homes, Inc.
07.2005 - 08.2014
- Responsible for the overall administrative function of the funeral home including overseeing /coordinating the processing of all operations and procedures, such as typing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other clerical services
- Trouble shoot, invoice process and any related problem resolution
- Examine and analyze accounting data to resolve transactions, monitor balances, and ensure proper management
- Coordinate the close of month end, prepare and submit journal entries
- Keeps records of financial transactions for the establishment
- Reviews contracts, accounts receivable reports and purchasing documentation to ensure accuracy and adherence to Company policies and procedures
- The position involves interaction with high level corporate management and staff contacts as well as client families, requiring the use of business vocabulary, tact, discretion and judgment
- Strong interpersonal skills and the ability to interface with all levels
- This position performs all payroll and Human Resources functions
- Files all the Worker’s Compensation issues and works with the Insurance Company to complete the claim
- Provides guidance to employees regarding all benefits provided by the Company
- Maintains all personnel records in accordance with EEO and privacy
- Also performs all Human Resource duties as it pertains to the funeral home
- As the company has acquired new funeral homes, this position has been assigned to be a Mentor to the new twenty-three locations
- Teaching the policies and procedures so the Funeral Home is in compliance with the Sarbanes-Oxley Act
- Also appointed as an Auditor to for the locations and a Sarbanes-Oxley chairperson
- Proficient in conducting Sarbanes-Oxley compliance audits.
Victim-Witness Advocate
Campbell County Commonwealth’s Attorneys Office
11.2001 - 07.2005
- Victim-Witness Advocate assists the victims of crime in the courtroom, also provide information for financial funds that are available and provide victims protection if needed
- Provide information and referral services to victims
- Inform victims of their rights under Virginia’s Crime Victim and Witness Rights Act and provide crisis intervention, as needed
- Assist the attorneys in preparation of legal documents and victims/witnesses testimonies.
- Developed educational materials about the criminal justice process, enabling clients to make informed decisions about their cases.
- Organized and facilitated support groups that helped victims and witnesses connect with peers who had shared experiences.
- Managed caseloads efficiently by maintaining accurate records and consistently meeting deadlines for documentation submissions.
Legal Assistant/Paralegal
Campbell County Commonwealth’s Attorneys Office
01.1995 - 01.1998
- Duties as Legal Assistant/Paralegal included preparation and investigation of criminal cases for attorney’s, providing courtroom support during hearings and trials, providing technical computer assistance to office staff and assisting the public as necessary.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
Education
Jefferson Forest High School
Business
James Madison University
Harrisonburg, VA01.1982
Business
Elizabeth Brant School of Business
Staunton, VA01.1980
Skills
- Proficiency in use of computers and software to include: Case management software, criminal databases, NCIC, DMV, as well as Microsoft Excel, WordPerfect, Word, Outlook, and general organization programs in Windows environment
- Specialized courses included: NCIC Certification, Supreme Court Protocol Training, advanced financial systems, as well as Court and Office Administrative training Training for Victim-witness Advocate and the Criminal Injuries Compensation Fund, also V-Stop F\Grant from the Department of Criminal Justice Services Certified in the CISM which is the Crisis Response Team to assist victims and families in the time of a crisis, including natural disasters Law Enforcement Response to Domestic Violence Training for Trainers Sexual Assault and Stalking Training and Criminal Analysis Training
- Completed Certification paths: Associate degree for Office Manager that was required for that position Included completion of Key Control Checklist PN Approver for the AFS for Time and Attendance Approve for Gelco Branch pay Meetings Effective Business Communications, FTC Rules and Regulations, Wage and Hour Law, Avoiding Litigation, Harassment and other courses that pertain to running an effective business Effective Management Training
- SOX-Sarbanes-Oxley Chairperson and coach for the Eastern Division Proficient in conducting Sarbanes-Oxley compliance audits
- Route Planning
- Fleet Management
- Transportation operations
- Teamwork and Collaboration
- Problem-Solving
- Vehicle Inspection
- Daily Operations Management
- Problem-solving abilities
References
- Mark Burnley, Director of Administration, Liberty University, 203 Camden Drive, Madison Heights, VA, 434-907-3681 cell
- Angie Brown, Financial Assistant, Liberty University, Madison Heights, VA, 434-841-1985
- Joshua Brandon, Shop Foreman of Transportation, Liberty University, Lynchburg, VA, 518-419-8086
Timeline
Director of Transportation
Liberty University
09.2021 - Current
Automotive Service Advisor
Apple Ford of Lynchburg
05.2019 - 08.2021
Finance and Insurance Manager
Apple Ford of Lynchburg
03.2018 - 05.2019
Administrative Assistant
Tharp Funeral Home
08.2014 - 09.2015
Office Manager/Administrative Assistant to the Market Manager
Whitten Funeral Homes, Inc.
07.2005 - 08.2014
Victim-Witness Advocate
Campbell County Commonwealth’s Attorneys Office
11.2001 - 07.2005
Legal Assistant/Paralegal
Campbell County Commonwealth’s Attorneys Office
01.1995 - 01.1998
Jefferson Forest High School
Business
James Madison University
Business
Elizabeth Brant School of Business
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