Kymbre Haynes

• Increased efficiency of unit operations by maintaining adequate supplies of forms, charts, and other necessary materials.
• Streamlined the unit''s daily workflow by accurately maintaining the patient census and bed availability.
• Demonstrated flexibility and adaptability by adjusting to changes in unit staffing, patient census, or other unexpected challenges.
• Created a welcoming atmosphere for patients and their families while managing visitor access according to hospital guidelines.
• Enhanced communication between nursing staff and physicians by promptly relaying messages and coordinating appointments.
• Contributed to a positive work environment through effective collaboration with interdisciplinary teams during shift changes and huddles.
• Safeguarded confidential patient information through adherence to HIPAA regulations when handling sensitive material.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.

• Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
• Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
• Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
• Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
• Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
• Improved sanitation practices by regularly inspecting and evaluating the cleanliness of the facility.
• Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
• Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
• Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Took care of my daughter before she could start school.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Cross-trained and provided backup support for organizational leadership.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.