Kymlejey Macadangdang
Jersey City,NJ
Summary
Professional with solid experience in passenger service roles. Skilled in customer assistance, problem resolution, and efficient communication. Strong focus on team collaboration and reliable in adapting to changing needs. Known for positive attitude and commitment to achieving results.
Overview
3
3
years of professional experience
Work History
Airport Passenger Service Agent
World Flight Services
Newark, NJ
07.2024 - Current
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Promoted positive passenger experiences during irregular operations by assisting stranded travelers with rebooking options
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Maximized sales opportunities by promoting ancillary services such as seat upgrades, priority boarding, and additional luggage allowances.
Canvasser
Second Street Association
Jersey City, NJ
05.2024 - 07.2024
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Improved campaign visibility by strategically placing yard signs, posters, and other promotional materials throughout the community.
Cashier
Jollibee
Jersey City, United States
03.2022 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
Education
Dickinson Highschool
Jersey City, NJ06.2024
Skills
- Point Of Sale Operations
- POS Software Proficiency
- Consumer Assistance
- Articulate Communication
- Skilled in Concurrent Task Execution
- Proven Flexibility in Challenging Environments
- Strong Communication Skills
- Airport security awareness
Languages
English
Full Professional
tagalog
Native or Bilingual
Education
Jersey City, NJ
Contact
Jersey City, NJ 07305
Timeline
Airport Passenger Service Agent
World Flight Services
07.2024 - Current
Canvasser
Second Street Association
05.2024 - 07.2024
Cashier
Jollibee
03.2022 - 09.2022
Dickinson Highschool