KYMNESHIA WHATLEY
Grady,AL
Summary
I'm a very energetic outgoing person, I do what it takes to get the job done I have goals and expectations set for myself each day I'm doing something I didn't do yesterday to better myself. I am a very reliable person to depend on even when things may get tough I can always be counted on. I want to find a career where I can utilize my skills and abilities to be an asset to your company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Inspector SR
Lockheed Martin
Troy, AL
10.2022 - Current
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Analyzed data collected during inspections to ensure accuracy and consistency.
- Collaborated with other departments to troubleshoot problems, develop solutions, and implement corrective action plans.
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
- Documented all inspection results accurately in accordance with established guidelines.
- Inspected finished goods prior to shipment to guarantee they meet company standards.
Assembly SR
Lockheed Martin
Troy, AL
01.2020 - 10.2022
- Verified that all product specifications were met before finalizing the assembly process.
- Loaded, unloaded, and moved materials within the assembly area.
- Followed detailed instructions to assemble complex components accurately.
- Ensured compliance with established safety protocols at all times.
- Reported any discrepancies or irregularities related to quality control or production output.
- Maintained a clean work environment by adhering to 6S principles throughout the shift.
- Adapted quickly to changing workloads while maintaining accuracy and attention to detail.
Manager/Title Cash of Troy
Title Cash of Troy
Troy, AL
02.2017 - 01.2020
- Title Processing, Loan Approval, Accounting, Cash Handling, Sales, Marketing, Collections, Payday Advance Approval, Bookkeeping, Data Entry, Filing
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Implemented effective strategies to manage and motivate employees.
- Created reports on employee performance, productivity, and efficiency.
- Oversaw the recruitment process for new hires.
- Conducted weekly staff reviews to assess progress towards goals.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all transactions within the department.
- Analyzed financial data to identify areas of improvement in cost savings or revenue growth.
Business Office Associate/Registration
Crenshaw Community Hospital
Luverne, AL
10.2015 - 02.2017
- Patient Registration, CPSI Knowledge, Insurance Verification, Collecting Co Pays, Customer Service, Making Sure All Information Inputted Is Accurate Before Billing Insurance, Data Entry, HIPAA Knowledge, Cash Handling
- Managed accounts receivable and payable activities, including preparing invoices and reconciling payments.
- Created and maintained filing systems for records retention.
- Developed and implemented procedures to ensure compliance with applicable laws and regulations.
- Conducted audits of internal processes to identify areas for improvement.
- Prepared bank deposits and reconciled bank statements.
- Researched billing disputes and provided solutions to resolve customer complaints.
- Processed incoming payments from customers using a variety of payment methods.
Manager
Western Shamrock Finance
Montgomery, AL
10.2013 - 10.2015
- Loan Approval, Title Processing, Bookkeeping, Very Strong Collections Skills, Sales & Marketing, Cash Handling, Data Entry, Filing, Privacy Policy Knowledge
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Assistant Manager
World Finance
Troy, AL
11.2011 - 10.2013
- Closing Loans, Title Processing, Accounting, Strong Collection Skills, Privacy Policy Knowledge, Sales & Marketing, Bookkeeping, Great Customer Service Skills, Data Entry, Cash Handling
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
Customer Service Rep
Title Max
Troy, AL
06.2009 - 11.2011
- Title Processing, Cash Handling, Data Entry, Privacy Policy Knowledge, Great Customer Service Skills, Collections, Sales & Marketing
Education
Associate of Business Administration - Medical Office Management
ICDC COLLEGE
01.2015
High School Diploma - HIGHLAND HOME SCHOOL
HIGHLAND HOME SCHOOL
Highland Home, AL05.2005
Skills
- Proficient in Microsoft Office
- Energetic and proactive
- Extremely organized
- Excellent work ethic
- Billing and collection procedures expert
- Familiar with commercial and private insurance carriers
- Multi-tasking ability
- Cleanliness
- Bookkeeping
- Accounting
- Insurance and collections procedures
- Understands insurance benefits
- Research and data analysis
- Excellent problem solver
- Office support (phones, faxing, filing)
- Excellent verbal communication
- Payment processing
- Accurate money handling
- Good telephone etiquette
- Business Development
- Operations Management
- Financial Management
- Business Administration
- Performance Management
- Time Management
- Sales and Marketing
- Team Leadership
- Employee Training and Development
References
Available upon request
Certification
- Certified Painter, Lockheed Martin
- Certified Bonder, Lockheed Martin
- Secret Security Clearance
Timeline
Inspector SR
Lockheed Martin
10.2022 - Current
Assembly SR
Lockheed Martin
01.2020 - 10.2022
Manager/Title Cash of Troy
Title Cash of Troy
02.2017 - 01.2020
Business Office Associate/Registration
Crenshaw Community Hospital
10.2015 - 02.2017
Manager
Western Shamrock Finance
10.2013 - 10.2015
Assistant Manager
World Finance
11.2011 - 10.2013
Customer Service Rep
Title Max
06.2009 - 11.2011
Associate of Business Administration - Medical Office Management
ICDC COLLEGE
High School Diploma - HIGHLAND HOME SCHOOL
HIGHLAND HOME SCHOOL
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