Kyna Carter
O'Fallon,IL
Summary
Dynamic professional with extensive experience as a Homecare-Aide at Help @ Home Healthcare and a proven track record in improving patient care. Skilled in organization and verbal communication, adept at developing strong relationships and efficiently coordinating care plans. Demonstrated ability to enhance patient and client satisfaction through effective scheduling and front desk operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Homecare-Aide
Help @ Home Healthcare
11.2022 - Current
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored progress and documented patient health status changes to keep care team updated.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Homecare-Aide
Addus Homecare
08.2016 - 03.2022
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Developed individual care plans for clients based on specific needs.
Receptionist
JCPenney Salon
03.2017 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed all tasks in compliance with company policies and procedures.
Education
Health Information Management
Calc Institute of Technology
Fairview Heights, IL10-2023
Art And Science
Precision School of Cosmetology
Fairview Heights, IL08-2016
Skills
- Scheduling
- Front desk operations
- Organization skills
- Scheduling appointments
- Phone etiquette
- Verbal and written communication
- Data entry
- Customer/Client relations
- Greeting and seating clients
Certification
- Licensed Cosmetologist - 2016
- Medical Billing and Coding, NHA (2002-2023)]
Timeline
Homecare-Aide
Help @ Home Healthcare
11.2022 - Current
Receptionist
JCPenney Salon
03.2017 - 05.2021
Homecare-Aide
Addus Homecare
08.2016 - 03.2022
Health Information Management
Calc Institute of Technology
Art And Science
Precision School of Cosmetology
Similar Profiles
Warnesha MinorWarnesha Minor
Nursing Assistant at Home Sweet Home In Home HealthcareNursing Assistant at Home Sweet Home In Home Healthcare
ILINE QUITOILINE QUITO
Home Health Physical Therapist at Trilogy Home Healthcare (Vitality Home Care Inc.)Home Health Physical Therapist at Trilogy Home Healthcare (Vitality Home Care Inc.)
Abdinasir AhmedAbdinasir Ahmed
Accountant- Payroll & Billing Specialist at A Caring Healthcare, & Quality Home Healthcare AgeAccountant- Payroll & Billing Specialist at A Caring Healthcare, & Quality Home Healthcare Age