Kyna Maddox
Warren,MI
Summary
Obtain a position as a team player in a people-oriented organization where able to maximize customer-service and business management experience in a challenging environment to achieve the growth and corporate goals. Customer-oriented General Manager with 22 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
21
21
years of professional experience
Work History
General Manager
The Kysmet Group, LLC.
Bloomfield Hills, MI
09.2011 - Current
- Responsible for providing strategic leadership for company by working with Board and other management to establish long-range goals, strategies, plans and policies.
- Plan, develop, organize, implement, direct and evaluate organization's fiscal function and performance.
- Manages overall day to day operations of organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to increase sales and profitability by 25%.
Store Manager
Casual Male XL
Roseville, MI
03.2003 - 08.2011
- Contributed to overall corporation by supporting, developing Customer loyalty, driving sales and productivity and all operational aspects of store operations.
- Responsible for assisting in overall operation and performance of store, which includes sales, merchandising, operations and supervision, training and development, loss prevention, expense control, and adherence to all company guidelines and procedures to ensure efficient daily operations.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings by 15%.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Science - Business Administration
Henry Ford Community College
Dearborn, MI06.1998
General Education -
Redford High School
Detroit06.1995
Skills
- Verbal and written communication
- Client & partner relationship management
- Business development
- Customer service
- Attention to detail & organized
- Self-sufficient & proactive
- Client & partner hospitality
- Professional public speaking & presentation experience
- Microsoft Word and Spreadsheet
- Team Development
- Revenue Generation
- Promotional Planning
- Hourly Shift Management
Timeline
General Manager
The Kysmet Group, LLC.
09.2011 - Current
Store Manager
Casual Male XL
03.2003 - 08.2011
Associate of Science - Business Administration
Henry Ford Community College
General Education -
Redford High School
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